- Must adhere to the company's Service culture - 4 Keys to creating guests for life.
- Actively participate in team member referral program and be a Talent Ambassador for the Silverado Resort.
- Focuses on Unifocus guest scores and ensures the feedback is communicated to the staff and integrated into daily line up meetings and on-going training.
- Review Activity Reports of all safety shifts daily.
- Review incident reports and ensure that they are written in a clear and concise manner.
- Efficiently relay all information involved in emergency situations to designated management.
- Assist outside agencies with all communication needs.
- Assist in supervising and reviewing investigations.
- Be an active member of the Safety Committee.
- Assist Director and Assistant Director of Safety with Workers comp related matters.
- Monitor and assist with procedures for Lost and Found items.
- Ensure that property patrols are regularly conducted, maintaining Security visibility and logging safety and security issues.
- Know and ensure compliance with the Loss Prevention processes.
- Assist in Loss Prevention and Safety Trainings.
- Maintain the Emergency response Kit.
- Assist the Human Resources Department with conducting quarterly locker room audits.
- Assist in preparing and conducting interviews and follow hiring procedures.
- Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments.
- Establish and maintain key control system.
- Maintain required pars of all safety office and stationary supplies.
- Perform guest and team members escorts as required.
- Conduct bag and package inspections.
- Conduct daily key audits and follow up on any discrepancies.
- Assist with guest requests and guestroom entries while maintaining proper security and guest privacy.
- Review Security logbook and Guest Request log on a daily basis.
- Perform other duties as assigned by the Management.
- Weekend and holiday availability is required as well as flexibility with work schedule.
- The scope of the position may sometimes require a work week over 40 hours, including nights, weekends and holidays.
- Long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to climb stairs, descend stairs and run.
- On occasion must physically deter individuals who pose a threat to guests and/or employees.
- This role requires frequent operation of a golf cart.
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Safety & Loss Prevention Supervisor - Napa, United States - Silverado Resort and Spa
Description
SALARY RANGE: $24.00-$25.00 per hour. The Loss Prevention Supervisor is responsible for ensuring the operation of the Safety and Loss Preventions Department in an attentive, friendly, efficient and courteous manner, providing all guests with a safe and secure environment throughout their stay, and for protecting hotel guests, team members and the physical property of the company.
Primary Responsibilities
