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    TRC Regional Support Analyst - Virginia, United States - Daikin Applied

    Daikin Applied
    Daikin Applied Virginia, United States

    3 weeks ago

    Default job background
    Description
    Make your mark at the world's largest HVAC company
    Daikin Applied is now hiring for a

    Regional

    Support Analyst

    for our

    Technical Response Center (TRC) Staunton, VA
    The


    TRC
    Regional Support Analyst


    will be the interface between the Daikin Applied Chiller factory and our Dakin Applied Service and Sales Representatives, Service Authorized Providers, and Joint Venture Partners.

    The Regional
    TRCSupport Analyst will provide immediate local, advanced, technical support to DAS regional supervisors and senior technicians to enhance service and minimize or shorten any Daikin Applied Product issues experienced by our customers.


    Location:
    Remote position. USA East Division Service area (Southeast and Mid-Atlantic).
    What's in it for you?
    Make an impact at the world's largest HVAC company
    We offer our employees a competitive and comprehensive benefits program including Medical, Dental and Vision along with Paid Time Off, a 401K Savings Plan, and much more
    Work with a group that supports your personal and professional development
    Focus on one Brand and become an expert in Daikin Chillers

    What you will do:
    Customer Support & Research up to 80% of role
    Working in a technical call center environment answering approximately 15-30 calls per day (volume tied to season) and 15-30 emails per day from Sales Reps, Contractors, and Daikin Applied Service Team on a variety of issues ranging in complexity which include:
    Conducts training sessions in a formal classroom or on the job site in the operations and maintenance of chiller products
    Visits job sites, consults, directs and trains service techs, owners and sales reps on product application, maintenance and operation
    Visits job sites to diagnose chiller product issues and develop resolutions to those issues
    Assists training department with training on new product in a formal setting
    Special Projects & Leadership up to 10% of role
    Handles special projects relating to chiller issues and brings them to resolution
    Helps to train and qualify entry level tech response analysts
    Working closely with manager on metrics, service opportunities, and manuals
    Consults with development engineering regarding product performance and issues
    Assists manufacturing engineering with production and quality product issues
    Writes service bulletins and service procedures
    Collects and evaluates statistical data relating to product and component failures
    Evaluates and provides resolution to field service quality issues
    Becomes quickly informed of new products their needs and applications
    Customer Visits & Training up to 10% of role

    Qualifications:

    Must have:
    fifteen or more years of related experience and/or training; or equivalent combination of education and experience.
    Demonstrated proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)
    Experience communicating with clients or internal business partners
    Demonstrated research and problem-solving skills
    Travel required, up to 40%

    Preferred:
    Bachelor's Degree in Engineering or related discipline
    Commercial HVAC industry or related industry experience
    Prior experience working in a Technical Service Desk role
    Experience with relationship management, interpersonal, and problem-solving skills
    #LI-JB1
    Location(s)
    Atlanta, GA; Charlotte, NC
    Area of Interest
    Sales Marketing and Aftermarket
    About Us
    Building a more sustainable planet. Creating comfortable, healthy spaces for people to connect, live and work. Perfecting the

    air

    we share.
    Daikin Applied is not just an HVAC company.

    We're

    part of a global technology powerhouse that uses H

    eating, Ventilation and Air Conditioning (HVAC

    )

    to transform the world.

    We're

    innovators and leaders. Not only as a business, but as individuals.
    We invest in our people, and our people invest in our customers and communities. This mutual commitment is the reason for our dynamic growth. So is an inclusive culture that encourages everyone to come to work as their whole selves and come together as a team that welcomes unique ideas,

    perspectives

    and backgrounds.
    You see,

    we're

    not just innovating on the outside.

    We're

    innovating on the inside to unlock people's unlimited potential and bring out

    the diverse

    and groundbreaking ideas that will help us solve today's most pressing challenges.
    That's

    why Daikin offers more than

    a

    job

    .

    Here's

    where

    you'll

    be heard, be valued, belong and be able to make your mark.
    It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal,

    state

    or local law.

    #J-18808-Ljbffr
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