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    Application Technician - Colorado, United States - Lumen

    Lumen
    Lumen Colorado, United States

    4 weeks ago

    Lumen background
    Description
    We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. Lumen's commitment to workplace inclusion and employee support shines bright.

    We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year.

    Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

    The Operations Technician III - Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration.

    The technician proactively monitors, responds to and resolves network issues and alarms. In the process of network restoration notifies management and program office with risk potential and an impact assessment.
    Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.

    • Management of circuits (T- 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
    • Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
    • Analyze network troubles, assess performance data and develop design optimization plans accordingly
    • Interface with fiber vendors, telecom providers and other entities on complex technical matters.
    • Review and interpret electric data processing (EDP) and as-built engineering documentation
    • Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms
    • Analyze, test and repair Layer 2/3 network problems. Ability to test using standard protocols, as well as Iperf and Brix platforms

    Required:
    Top Secret/SCI Security Clearance
    Minimum of 5+ years' experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS

    • Possess security clearance and/or ability to obtain security clearance.
    • Flexibility with regard to work levels and shift accommodation is imperative
    Associate degree in Engineering, Electronics, Software, or Networks; Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent

    • Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
    • Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
    • Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
    • Previous experience with Gov't networks and customers.
    • Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
    • Demonstrated ability to train, coach and develop technical skill set of shift technicians

    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses").

    We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

    It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. This information reflects the anticipated base salary range for this position based on current national data. This position is eligible for either short-term incentives or sales compensation. To learn more about our bonus structure, you can view additional information here.

    As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.


    Note:
    For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
    Application Deadline
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