- 3+ years of work experience with Inventor and Vault software.
- 3+ years of support experience with Inventor and Vault software, or relevant experience.
- Knowledge of Autodesk manufacturing design processes.
- Business Process Automation experience preferred.
- Relevant work experience within a Microsoft environment.
- Experience with Fusion, Mechanical, Electrical and/or CNC would be a plus.
- Demonstrated strong interpersonal communication, presentation, organization, and self-discipline.
- Initiative, with strong analytical and problem-solving skills.
- Strong business acumen, high energy, self-motivated and able to work under pressure.
- Ability to work independently and manage multiple priorities.
- Bachelor's or associate degree and/or equivalent experience.
- Base Salary $70,000USD - $90,000 USD Based upon experience
- Health, Dental, and Vision
- Health Savings Account with Employer Matching Contribution
- Limited Purpose FSA Account
- Medical Flexible Spending Account
- Dependent Care Assistance Plan
- Short & Long-Term Disability
- Wellness Programs
- Employee Assistance Program
- Group Term Life Insurance
- Voluntary Life Insurance
- Paid Holidays
- Vacation and Sick Leave
- 401(k) with company match
- Tuition Reimbursement
- Service Awards
- Employee Referral Bonus Program
Technical Support Specialist - Warminster, United States - Rand Worldwide
Description
Job Description
We are currently searching for a Technical Support Specialist, experienced with Civil 3D and MAP3D in a Microsoft environment, to provide support and solutions to our clients.
This role is a vital part of the Solution Center team and involves talking to clients about their Autodesk software issues and researching problems, testing them in our environment and giving them the best possible solution.
Your responsibilities will include:
To troubleshoot, research and provide support and solutions to our clients related to Civil3D and MAP3D software in a Microsoft environment while ensuring a high degree of customer satisfaction.
Documenting support cases in Salesforce.
Developing company intellectual property, such as blogs, white papers, etc.
Developing strong interpersonal relationships with external, as well as internal clients.
Working in conjunction with the Technical and Sales teams to recommend solutions related to the AEC industries in a rapidly evolving environment.
Qualifications:
Qualifications
Qualifications
3+ years of work experience with Civil3D and MAP3D software.
3+ years of support experience with Civil3D and MAP3D software, or relevant experience.
Knowledge of Autodesk construction design processes.
Business Process Automation experience preferred.
Relevant work experience within a Microsoft environment.
Experience with ArcGIS and/or ESRI would be a plus.
Demonstrated strong interpersonal communication, presentation, organization, and self-discipline.
Initiative, with strong analytical and problem-solving skills.
Strong business acumen, high energy, self-motivated and able to work under pressure.
Ability to work independently and manage multiple priorities.
Bachelor's or associate degree and/or equivalent experience.
Additional Information
Compensation
Base Salary $70,000USD - $90,000 USD Based upon experience
Benefits
Health, Dental, and Vision
Healthcare Spending Account (HCSA)
Short- and Long-Term Disability
Employer Provided:
Life & Dependent Life Insurance and AD&D Insurance
Voluntary Benefits:
Personal Life and Personal Critical Illness Insurance
Registered Retirement Savings Plan (RRSP) with company match
Wellness Programs
Paid Holidays
Vacation and Sick Leave
Tuition Reimbursement
Service Awards
Employee Referral Bonus Program
Visit us at
for more information.
We celebrate employment equity and diversity We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.
We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted.
IND456
Qualifications
Compensation
Benefits
_We celebrate employment equity and diversity We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.
_We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs._
_We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted._
_Must be authorized to work in the U.S for any employer without company sponsorship._ _There is no deadline to apply as Rand accepts applications on an ongoing basis.
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