- Greets visitors and callers with excellent customer service, while handling their inquiries, taking messages and referring them to the appropriate medical professional
- Schedules patients' appointments by phone and in person
- Conducts appointment reminder calls patients 24 hours prior to appointment
- Records telephone encounters in the Electronic Medical Records system
- Performs detail insurance verification and eligibility check for upcoming appointments by obtaining the necessary information before the appointment
- Assists patients with application for sliding fee scale and any other forms
- Collects and records payments in the EMR system and maintains petty cash
- Opens and distributes mail to the appropriate persons and prepares outgoing mail in a timely manner
- Coordinates insurance benefits and consults patients on financial responsibility
- Calls insurance companies to verify patients' benefits, notifying patients
- Input benefit information in the EMR system, as well as upload appropriate benefit information into patient account
- Consult patients of financial responsibility
- Follow up on x-rays and Perio charts to billing company on behalf of the medical professionals
- Ensure prior authorizations are on file prior to patients appointment to prevent a delay in services
- Associate Degree or Graduate of Accredited Program
- Minimum of 2 years' experience in a customer service environment, health center experience is a plus
- Customer service experience and demonstrated work experience with underserved populations.
- Proficient in MS Office, electronic health information technology, and medical terminology
- Ability to use a multiline phone system and take/route messages
- Ability to perform outreach and related responsibilities as required to support the health center operations with emphasis on geriatrics patients.
- Ability to maintain confidentiality of all patient information verbal and written.
- Responsible for proper handling of medical records in accordance with company policy and HIPAA standards.
- Must be able to operate standard office equipment such as fax/copier/scanner, digital postage, computers, label maker, computer system
- Follow policy on Medical Record Release and sends records to requesting party.
- Exceptional language skills, written and verbal communication skills are required to do this work effectively.
- Highly skilled in reasoning and working with the public to secure positive outcomes required.
- Ability to travel between practices as needed
- Demonstrated time management and problem solving skills, showing quick adaptation in a variety of situations
- Must execute critical thinking, sound judgment, and cultural awareness skills
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Patient Access Representative
3 days ago
Whitefoord Health Center Atlanta, United StatesJob Description · Job DescriptionJob Title: Patient Access Representative · Department: Health Centers · Supervisor: Director, Revenue Cycle · FLSA Status: Full-time, Non-Exempt · The Patient Access Representative performs all receptionist and clerical duties at the front desk an ...
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Patient Access Representative
1 week ago
Grady Health System Atlanta, United StatesIs responsible for the intake and patient registration process. Conducts accurate patient interviews, schedules appointment, enters correct patient demographics, verifies third party payers' information, accurately posts charges when applicable, calc Patient Access, Representativ ...
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Patient Access Representative
1 week ago
Grady Health System Atlanta, United StatesJOB DESCRIPTION · Grady Health System offers many career paths for your professional growth. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding position at Grady · JOB SUMMARY: · Patient Access Representative is respon ...
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patient access representative
1 week ago
Grady Health System Atlanta, GA , USA, United StatesGrady Health System offers many career paths for your professional growth. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding position at Grady · JOB SUMMARY: · Patient Access Representative is responsible for the intake ...
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Patient Access Representative
1 week ago
Grady Health System Atlanta, United StatesJOB DESCRIPTION · Grady Health System offers many career paths for your professional growth. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding position at Grady · JOB SUMMARY: · Patient Access Representative is respon ...
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patient access representative
5 days ago
Northside Hospital Atlanta, GA , USA, United StatesNorthside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possi ...
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patient access representative
1 week ago
Northside Hospital Inc. Atlanta, GA, United StatesNorthside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possi ...
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patient access representative
1 week ago
Northside Hospital Inc. Atlanta, GA, United StatesNorthside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possi ...
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patient access representative
5 days ago
Northside Hospital Inc. Atlanta, GA , USA, United StatesNorthside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possi ...
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patient access representative
1 week ago
Northside Hospital Inc. Atlanta, GA, United StatesNorthside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possi ...
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patient access representative
3 days ago
Northside Hospital Inc. Atlanta, GA , USA, United StatesNorthside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possi ...
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patient access representative
1 week ago
Northside Hospital Inc. Atlanta, GA, United StatesNorthside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possi ...
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patient access representative
1 week ago
Northside Hospital Inc. Atlanta, GA , USA, United StatesNorthside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possi ...
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patient access representative
1 week ago
Northside Hospital Inc. Atlanta, GA, United StatesNorthside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possi ...
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patient access representative
1 week ago
Northside Hospital Inc. Atlanta, GA, United StatesNorthside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possi ...
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Patient Access Representative
1 week ago
Memorial Hermann Health System Atlanta, United States Full timeDescription · Shift: Rotating nights/ Weekends, 7 PM - 7 AM. Position is required to assist with PTO and call-ins with flexible staffing assignments. · This employee will be a highly skilled individual with excellent customer skills and possess a professional appearance. Employ ...
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patient access representative
6 days ago
Emory , GA, United StatesPatient Access Rep II · The representative will ensure patient insurance verification is accomplished and all requirements are met. · A Patient Access Rep II prioritizes work for optimal reimbursement and to avoid financial risk to both patient and hospital. Ensures all insuranc ...
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patient access representative
4 days ago
Emory Healthcare/Emory University , GA, United States**Description** · Patient Access Rep II · + The representative will ensure patient insurance verification is accomplished and all requirements are met. · + A Patient Access Rep II prioritizes work for optimal reimbursement and to avoid financial risk to both patient and hospital. ...
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PRN Patient Access Representative
2 days ago
Emory Healthcare Atlanta, United States: Obtains demographic and insurance information for preregistration/registration on all patients. · Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. · Schedules procedures/follow up appointments in Genera ...
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Patient Access Representative
5 days ago
Atlanta Women's Health Group, P.C. Sandy Springs, United StatesJob Description · Job DescriptionPractice Locations: Northside Hospital · Patient Services Coordinator - Appointment Scheduler (2 Open Positions) · Primarily concerned with coordinating appointments for patients. Cross training opportunities for the front office and other areas o ...