Manager of Recovery Navigation Services - Tampa, United States - The Crisis Center Of Tampa Bay

Description

Since 1972, the Crisis Center of Tampa Bay has been committed to bringing help, hope and healing to people facing serious life challenges.

What we do and how we do it has changed dramatically over the yearsand it will continue to evolvebut there is one thing that has never changed:
the extraordinary dedication of Crisis Center volunteers, donors, and staff.

The Crisis Center of Tampa Bay (Crisis Center) brings help, hope and healing to people facing serious life challenges or trauma resulting from physical, verbal, or sexual abuse or assault, labor or sexual exploitation, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems.

The Crisis Center is the sole provider of behavioral health transportation in Hillsborough County and the licensed subcontractor for the Department of Children and Families National Helpline (formerly National Clearinghouse for Alcohol and Drug Information , ( NCADI).

The Manager of Recovery Navigation Services provides leadership and support to the Peer Recovery Navigators and the Recovery Navigation Specialist, ensuring best practices and procedures are followed and all duties are performed according to Contract terms and meets Contract deliverables.

The Manager of Recovery Navigation Services is a Certified Addictions Professional (CAP), with Marchman Act expertise and maintains CAP credentials as a position requirement.

The Manager of Recovery Services reports to the Director of Clinical Services and, in his or her absence, the Senior Director of Client Services.

Strategic/Transformational Duties and ResponsibilitiesAssists with day-to-day operations of the agencys specialized Peer Recovery Navigation Services program through the clinical and administrative supervision of the Peer Recovery Navigators and supervision of the Recovery Navigation SpecialistProvides support to the Peer Recovery Navigators coordinating voluntary or involuntary services to clients impacted by alcohol or drug abuseProvides emergency direct services to families through crisis intervention, treatment, case management, information and referral, and advocacy as neededSupports and models exceptional client centered, trauma informed servicesProvides guidance to the Recovery Navigation Team on the Marchman ActEnsures use of Crisis Center, Contract and Recovery Navigation policies and procedures by the Recovery Navigation teamEnsures Crisis Center Quality Assurance practices are followedAssists and supports the Peer Recovery Navigators with obtaining Treatment Assessments and Petitions for Involuntary TreatmentReviews Petitions for Involuntary Treatment, referrals to appropriate assessment providers, including assisting with costs, and results of attendance at court hearingsDevelops and maintains relationships with healthcare providers, law enforcement and other relevant community stakeholders to further collaborationEnsures staff are compliant with annual training requirements and provides opportunities for specialized training from community partnersProvides continuing education on the Marchman Act, addictions, and other relevant topics to the Peer Navigation Recovery TeamSupports the Recovery Navigation Specialist with developing and maintaining contract compliance, data collection and contract reportsTransactional/Administrative Duties and ResponsibilitiesDetermines when it is appropriate for Peer Navigators to provide accompaniment with behavioral health transportationMonitors Recovery Navigation files for thorough and timely documentationConducts supervisory reviews of files and monitors peer reviewsInterviews, hires, and evaluates the Peer Recovery Navigators and the Recovery Navigation SpecialistReviews information and referrals for voluntary substance abuse treatment and linkages for trauma therapy, mental health treatment, and other social and concrete support services to ensure clients needs are metReviews reports and report updates required by the CourtProvides biweekly supervision with staff individually and provides group supervision at regular intervalsMaintains and reviews data for monthly funding and performance reports and quality assuranceHolds weekly performance meetings to review deliverablesProvides monthly administrative reports to the contract provider and to the Crisis Center Senior Management Team including attestation of duties by the Peer Recovery Navigators and the Recovery Navigation SpecialistPerforms such other duties as may be assigned by the Director of Clinical Services or Senior Director of Corbett Trauma CenterParticipates in related community events/forums to further support services offered through Corbett Trauma Center in addition to helping spread awareness of services provided by the Crisis CenterCompletes service training requirements including Crisis Center Core Training, FCASV (Florida Council Against Sexual Violence)

Training, Trauma Informed Care, Psychological First Aid, Mental Health First Aid, and Safe Talk within the first sixty days of employmentCompletes ASIST (Applied Suicide Intervention Skills Training) within the first six months of hire and maintain ongoing agency training requirementsParticipates in related community events/forums to further support services offered through Corbett Trauma Center in addition to helping spread awareness of services provided by the Crisis CenterSupervisory ResponsibilitiesDirectly supervises employees.

Performs supervisory responsibilities by managing and allocating employee resources in accordance with company policies, applicable laws, and company initiatives/goals.

Responsibilities include interviewing, hiring, training, and developing employees; planning, assigning, and directing work (including scheduling); appraising performance; rewarding, coaching, and disciplining employees; addressing complaints and resolving problems.

Acts as a change agent and develops a high-performing team in the spirit of exceptional service to all internal and external partners.

This position has signing authority and manages a budget.
Cooperation/Teamwork

• Works toward win/win solutions.

Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
Engaging Communication

• Relates to people in an open, honest, sincere manner.

Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
Customer Service (Internal & External)

• Recognizes and attends to key details with accuracy and efficiency.

Treat customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers long-term interests. Creates strategies to help the organization serve customers more effectivelyAdaptability

• Adapts readily to changes.

Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
Problem Solving

• Views problems as opportunities to create innovative solutions.

Anticipates potential problems and analyzes alternative solutions.
Judgment

• Gathers sufficient input before making decisions.

Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
Valuing & Fostering Diversity

• Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio economic diversity.

Self-Management

• Taking of responsibility for ones behavior and well being; Working effectively under stress and adapting ones style to changing situations; Comfortable working in a fast paced environment and needs minimal supervision; Exhibiting a professional demeanor.

Education and ExperienceCurrent certification as a Certified Addictions ProfessionalBachelors degree in mental health or social sciences fieldMinimum one year of supervisory experience, requiredMust be computer proficient with MS office productsPossess managerial and clinical skills working with at-risk populationsValid Florida Drivers License and insured personal transportation requiredKnowledge, Skills, and AbilitiesKnowledge of administrative principles and practicesKnowledge of supervisory principles and practicesKnowledge of crisis intervention and trauma treatment principlesKnowledge of community resources.

Knowledge of domestic violence and victimization issues with children and their families, Florida Statutes, and mandated abuse reporting proceduresKnowledge of and comply with the policies and procedures of the Crisis Center of Tampa BayKnowledge of and comply with policies and procedures of the Hillsborough County school system, BOCC (Board of County Commissioners), Medicaid, CBC, VOCA (Victims of Crime Act), Office of Attorney General and the Childrens Board of Hillsborough CountyKnowledge of and comply with HIPAA (Health Insurance and Portability and Accountability Act) regulationsKnowledge of Windows based computer operating systemAbility to collect, evaluate, analyze information and data entryAbility to prepare reports, relating to clients, contracts, and grantsAbility to determine work priorities and proper completion of work assignmentsAbility to work independentlyAbility to understand and apply applicable policies and proceduresAbility to communicate effectively verbally and in writingAbility to utilize problem solving techniquesAbility to establish and maintain effective working relationships with othersAbility to serve as super-user of clinical softwareSkill in operation of word processing program on a personal computerSkill in interviewing clients to identify personal, legal, social, and economic needsSkill in dealing with social service clients under stressful situationsPhysical Demands/Working ConditionsPhysical Requirement:

This position regularly requires the ability to sit for sustained periods of time and to effectively communicate with and assess clients, using verbal and nonverbal cues.

This position also requires the ability to operate office equipment.


Working Conditions :
Duties are performed primarily in an office setting.

On occasion, it will require a personal car to travel to meetings and remote office locations and could be exposed to changing weather.

The noise level is moderate.


Travel :
Occasional local travel required for meetings, training, and to provide support between offices

Hours :
Monday-Friday, regular business hours. Hours may vary due to external meetings or events. Several Crisis Center services are open 365 days a year 24-hours a day.

Employees may be required to work holidays, evenings, and/or weekends depending on client and staff demand and during hurricanes and other times of disasters/critical incidents with on call responsibilities after hours and holidays.

This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but to give a general sense of this position's responsibilities and expectations.

As the nature of business demands change so, too, may the essential functions of this position .#J-18808-Ljbffr