Technical Support Supervisor - Frisco - Flybridge Staffing

    Flybridge Staffing
    Flybridge Staffing Frisco

    1 week ago

    Description

    Flybridge Staffing is currently searching for a Service Desk Supervisor for a client in the Frisco Texas area. This role is a Direct Hire/Permanent position that requires someone to be local to the area. Flexible pay, hybrid work schedule, and Tier 1 benefits.

    The Service Desk Supervisor is the face of the service desk team and is also someone who will be hands-on supporting escalated technical issues. The role will lead a small team delivering top-of-the-line customer service and support.

    Experience

    • Bachelor's degree in Information Technology, Computer Science, Information Systems preferred
    • 3-5 years of experience in a technical support or service desk environment, with at least 1 year in a supervisory or lead role.
    • Experience with service desk/ticketing systems (e.g., Intercom, Asana) and identity management tools (e.g., Okta).
    • Experience administering and supporting AV and endpoint management systems.
    • CompTIA A+, Google Workspace Administrator, or similar certifications preferred
    • Experience managing third-party service providers preferred.
    • Experience with automation tools and scripting preferred
    • Experience with live events or an entertainment environment is highly desired.
    • Must have demonstrated ability to lead and develop technical staff.
    • Advanced troubleshooting skills across Windows, macOS, ChromeOS, iOS, Android, and Google Workspace.
    • Must have automation/scripting skills.
    • Working knowledge of Gmail, Google Drive, Google Sheets, and Google Docs. Basic fluency in artificial intelligence (AI) tools and concepts. This includes using AI to enhance business operations and drive innovation, enabling us to better serve our internal/external customers

    Responsibilities

    • Supervise and mentor a Service Desk Analyst and Technician.
    • Oversee third-party Tier 0/1 help desk support.
    • Foster a collaborative, inclusive, and high-performing team culture where people love to follow your lead.
    • Manage day-to-day support for all things tech—email, tickets, chat, phone, and walk-ups.
    • Create, implement, and support Service Level Agreements (SLAs) to ensure timely, high-quality service.
    • Keep ticket queues moving, documentation sharp, and processes running smoothly.
    • Serve as the escalation point for complex (Tier 3) technical issues—hardware, software, network, AV, and more.
    • Assist with Tier 1 and 2 tickets as needed, and coach your team to new heights.
    • Administer and optimize key systems: Okta, Google Workspace, Intercom, Asana, Slack, Mosyle, NinjaRMM, and more.
    • Use root cause analysis to fix issues at their source and prevent them from coming back.
    • Research, propose, and implement automation and workflow enhancements.
    • Ability to lead technical projects from start to finish—planning, execution, documentation, and cross-team collaboration.
    • Manage inventory and deploy devices for staff and events using RMM and MDM tools.
    • Assist with the development of the annual budget for the Technology Services department.
    • Coordinate with the Event Technology Product Manager to ensure seamless tech support during championship and travel seasons.
    • Travel up to 10% at times is required, and overtime is available.

    If your background aligns with the above details and you would like to learn more, please send your resume to or on our website, and one of our recruiters will be in touch with you ASAP.

    Follow us on LinkedIn to keep up with all our latest job openings and referral programs


    #J-18808-Ljbffr
  • Work in company

    Technical Support Supervisor

    Only for registered members

    +Job summary · Flybridge Staffing is currently searching for a Service Desk Supervisor for a client in the Frisco Texas area. This role is a Direct Hire/Permanent position that requires someone to be local to the area. · The Service Desk Supervisor is the face of the service desk ...

    Frisco

    3 weeks ago

  • Work in company

    Technical Support Supervisor

    Only for registered members

    Flybridge Staffing is currently searching for a Service Desk Supervisor who will lead a small team delivering top-of-the-line customer service and support. · ...

    Frisco, TX

    3 weeks ago

  • Work in company

    IT Support Supervisor

    Only for registered members

    Supporting a client in Grand Prairie that is looking for an experienced IT Support Manager for a 6–12 month engagement to stabilize and strengthen Help Desk operations. This is a hands-on interim leadership role focused on improving ticket management, enhancing service delivery, ...

    Grand Prairie

    1 week ago

  • Work in company

    Support Services Supervisor

    Only for registered members

    SUPPORT SERVICES SUPERVISOR AT WEBCE · Join our team at WebCE as a Support Services Supervisor and lead a dynamic team to success This position offers the flexibility of working from home two days per week and three in office days in the vibrant city of Dallas, TX This role is pe ...

    Dallas Full time

    5 days ago

  • Work in company

    Escrow Support Supervisor

    Only for registered members

    Ensuring smooth and secure real estate closings for all involved in the transaction. · PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service title and settlement professionals have partnered with PulteGroup's homebuilding ...

    Coppell $60,000 - $95,000 (USD) per year Full time

    11 hours ago

  • Work in company

    Support Services Supervisor

    Only for registered members

    SUPPORT SERVICES SUPERVISOR AT WEBCE · Join our team at WebCE as a Support Services Supervisor and lead a dynamic team to success This position offers the flexibility of working from home two days per week and three in office days in the vibrant city of Dallas, TX This role is pe ...

    Dallas, TX

    4 days ago

  • Work in company

    Support Services Supervisor

    Only for registered members

    SUPPORT SERVICES SUPERVISOR AT WEBCE · Join our team at WebCE as a Support Services Supervisor and lead a dynamic team to success This position offers the flexibility of working from home two days per week and three in office days in the vibrant city of Dallas, TX This role is pe ...

    Dallas, Texas, United States

    3 days ago

  • Work in company

    Administrative Support Supervisor

    Forward Air

    Operations Administrative Supervisor · The Operations Administrative Supervisor is responsible for overseeing the administrative functions that support the organization's warehouses and/or transportation terminals. They ensure accuracy in inventory records, shipment documentation ...

    Dallas $52,000 - $90,000 (USD) per year Full time

    6 days ago

  • Work in company

    Supervisor, Customer Support

    Only for registered members

    The role involves monitoring and evaluating agent performance against KPIs, managing ticket queues for efficient task distribution, and ensuring agents are consistently engaged. · ...

    Plano, TX

    1 month ago

  • Work in company

    Administrative Support Supervisor

    Only for registered members

    The Operations Administrative Supervisor oversees administrative functions supporting warehouses and/or transportation terminals. They ensure accuracy in inventory records and client reporting while maintaining compliance with SLAs and company SOPs. · ...

    Dallas

    3 weeks ago

  • Work in company

    Technical Support Supervisor

    Only for registered members

    ViaPath is seeking a Service Excellence Supervisor (SES) for our weekday day shift. · The position will report to the Director of Technical Services and will oversee Channel Partners, VIP Customer Interactions, · and Investigative Discovery for chronic issues for our customers . ...

    Dallas

    1 month ago

  • Work in company

    Escrow Support Supervisor

    Only for registered members

    The Escrow Support Supervisor is responsible for overseeing the day-to-day operations of the Branch Support Center (BSC) production team, · ensuring accurate timely and compliant execution of escrow support functions. · ...

    Coppell

    3 weeks ago

  • Work in company

    Supervisor, Customer Support

    Only for registered members

    The role involves monitoring and evaluating agent performance against KPIs, managing ticket queues for efficient task distribution, and ensuring agents are consistently engaged. · ...

    Plano

    1 month ago

  • Work in company

    Escrow Support Supervisor

    Only for registered members

    The Escrow Support Supervisor oversees the day-to-day operations of the Branch Support Center (BSC) production team ensuring accurate timely and compliant execution of escrow support functions. · Oversee daily escrow support operations to ensure accurate timely and compliant proc ...

    Coppell Full time

    3 weeks ago

  • Work in company

    Administrative Support Supervisor

    Only for registered members

    +The Operations Administrative Supervisor is responsible for overseeing the administrative functions that support the organization's warehouses and/or transportation terminals. · +Education: High School Diploma or General Education Development (GED)/equivalent required; Associate ...

    Dallas Full time

    3 weeks ago

  • Work in company

    Supplier Support Supervisor

    Only for registered members

    Job Summary · The Supplier Support Supervisor – Vendor On-Boarding is responsible for overseeing the complete lifecycle of vendor integration and onboarding projects, ensuring successful implementation and seamless integration of new vendors into the company's ecosystem. The idea ...

    Irving

    4 days ago

  • Work in company

    Supplier Support Supervisor

    Only for registered members

    JOB SUMMARY: · The Supplier Support Supervisor – Vendor On-Boarding is responsible for overseeing the complete lifecycle of vendor integration and onboarding projects, ensuring successful implementation and seamless integration of new vendors into the company's ecosystem. The ide ...

    Irving Full time

    5 days ago

  • Work in company

    Administrative Support Supervisor

    Only for registered members

    Description · Operations Administrative Supervisor · The Operations Administrative Supervisor is responsible for overseeing the administrative functions that support the organization's warehouses and/or transportation terminals. They ensure accuracy in inventory records, shipment ...

    Dallas, TX, United States $52,000 - $90,000 (USD) per year

    5 days ago

  • Work in company

    Technical Support Supervisor

    Only for registered members

    ViaPath is seeking a Service Excellence Supervisor (SES) for our weekday day shift. · ...

    Dallas, TX

    1 month ago

  • Work in company

    Supplier Support Supervisor

    Only for registered members

    JOB SUMMARY: · The Supplier Support Supervisor – Vendor On-Boarding is responsible for overseeing the complete lifecycle of vendor integration and onboarding projects, ensuring successful implementation and seamless integration of new vendors into the company's ecosystem. The ide ...

    Irving, TX

    3 days ago

  • Work in company

    FT Support Supervisor

    Only for registered members

    We are seeking a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities. · Acting greeter, runner, cashier, answering phones. · Understanding and executing operational policies and procedures. · ...

    Dallas, TX

    1 month ago

Jobs
>
Technical support supervisor
>
Jobs for Technical support supervisor in Frisco