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- Provide outstanding customer service
- Answer all inbound calls
- Fluent in Polish
- Prepare new client referral files and sending them to the referral agencies
- Schedule and complete caregiver application appointments
- Completing client application
- Copying documents
- Review application files for completeness
- Run background checks and provide fingerprint clearance forms
- Update applicant files in our electronic filing systems
- Run annual employee background checks
- Communicating applicant status to other departments
- Follow up with applicants that have not completed their file or submitted fingerprint results
- Updating department spreadsheets, tracking referrals and applicants
- Coordinate with branch offices to ensure work is completed on time
- Cover the front desk/reception as needed
- Follow all IDoA and AUAF policies and procedures
- Other duties as assigned
- Excellent written and verbal communication skills.
- Exceptional organizational and time management abilities.
- Ability to handle high-stress situations and maintain composure.
- Proficient in Microsoft Office Suite.
- Ability to work independently and collaboratively in a fast-paced environment
- Paid time off
- Paid Holidays
- 401(k) matching
- Health insurance
- Vision insurance
- Dental insurance
Client Relations Specialist - Chicago, United States - Home Care Powered by AUAF
Description
About us
Home Care Powered by AUAF is a fast-growing non-profit organization providing non-medical in-home care service for over 25 years. Our mission is to provide quality in-home services that allow seniors to live comfortably and independently in the familiarity of their own home.
Responsibilities:
Requirements:
Benefits:
AUAF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity, and reasonable accommodations for people with disabilities.