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    • Implementation Specialist I - Bangor - Bangor Savings Bank

    Bangor Savings Bank
    Bangor Savings Bank Bangor

    1 month ago

    Default job background
    Description

    Job Title: Payroll Implementation Specialist

    Function: This role is responsible for the setup and implementation of payroll services for new clients, working closely with the Sales Officers and other team members to ensure seamless integration.

    Accountabilities:

    • Operations/Process: Establishes clear timelines with clients and ensures accurate completion of implementation processes.

    • Performs client setup within payroll software application.

    • Ensures timely completion of employee setups and audits within payroll software application.

    • Designs solutions for client interfaces.

    • Transfers prior wages paid to current payroll and performs test payrolls.

    • Independently researches client questions and explores technologies to provide solutions.

    • Performs training for new clients.

    • Establishes a timeline for adding time-off accruals, general ledgers, and custom reports to existing clients.

    • Introduces Payroll Specialist with a warm handoff after successful completion of payroll.

    • Identifies and recommends modifications to processes when efficiencies may be gained.

    • Cross-trains in other Bangor Payroll departments to assist when needed.

    Customer Experience:

    • Communicates directly and professionally with internal and external clients, providing exemplary customer service.

    • Proactively resolves client payroll issues.

    • Conducts on-site interviews to gather company and employee payroll data for new clients.

    • Analyzes current client methods of payroll processing and facilitates implementation of solutions.

    Technical:

    • Level I: Performs basic client setups, annual or monthly time-off accrual policies, and System reports configurations.

    • Level II: Sets up advanced client earnings and deductions, Pension Files integration, and general ledger without Division/Branch/Department/Team allocations.

    • Level III: Handles complex client setups, assists UKG Lite Team Lead with company audits, creates DetaMoov conversion, and reviews company submissions from sales.

    Compliance and Control:

    • Stays current on payroll regulations and trends.

    • Assists in ensuring compliance with local, state, and federal regulations.

    General:

    • Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levels.

    • Prioritizes tasks and demonstrates excellent time management skills.

    • Works toward continued professional and personal development through training and educational opportunities.

    • Interacts harmoniously and effectively with others, focusing on Bank goals through teamwork.

    • Demonstrates willingness to accept new projects and strives to become a subject matter expert.

    • Develops progressively from Level 1 through Level III.

    • Meets acceptable punctuality and attendance standards as expressed in the Employee Handbook.

    • Performs additional duties as requested.

    • Maintains strict confidentiality.

    Knowledge/Skills/Experience Requirements:

    • Four-year college degree in Business, Information Technology, Accounting, or related area preferred, or three to five years of progressively responsible payroll experience.

    • Attention to detail, emphasis on accuracy, adherence to deadlines, with good organizational, analytical, mathematical, and oral and written communication skills required.

    • Ability to work with little supervision.

    • FPC (Fundamental Payroll Certification) required for Level III, encouraged for Level I and Level II.

    • CPP (Certified Payroll Professional) strongly encouraged for Level III.

    • Group facilitation and training experience preferred.

    • Strong communications skills, verbal and written.

    • Excellent customer service skills required.

    • Demonstrated relevant computer literacy.

    • Microsoft Word, Excel, and Outlook proficiency.

    Physical Demands/Conditions Requirements:

    • General office environment.

    • Moderate lifting (to 35 lbs.) required.

    • Moderate reaching, walking, sitting, and standing required.

    • Occasional in-state travel required for client training.

    Equipment Used:

    • General office equipment.
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