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    Customer Service Representative/Production Admin - Youngstown, United States - Employ-Temps Staffing Service

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    Description
    Our client in Boardman is looking for a Customer Services Representative / Production Administrator to join their team

    Shift:
    • 1st Shift, Monday - Friday 8:00AM - 5:00PM
    Pay:
    • $ $18.00 / hour, based on experience
    Responsibilities:
    • Maintains customer records by updating account information
    • Receives / creates customer orders by gathering, analyzing, and inputting data into Visual ERP via purchase orders, customer bill of materials / customer drawings
    • Prepares purchase requisitions for purchased components
    • Prepares product / service work orders for production / distributed to production board / floor
    • Work with Production Supervisors / lead hands / shipping department to ensure customer needs are met
    • Monitor order status / shipping status
    • Advise customer of order status / delivery times / rush orders
    • Resolves product / service challenges with the quality / production departments
    • Keep records of customer interactions / transactions, recording details of inquiries, complaints, and comments, as well as actions taken
    • Prepare pre-shipping documents for shipper
    Requirements:
    • High School Diploma / GED
    • 2-3 years of customer service experience
    • Positive verbal / non-verbal communication
    • Problem-solver
    • Attention to detail
    • Computer skills
    • Time Management
    Employ-Temps Staffing Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, political beliefs, or any other characteristic protected by federal, state or local laws.


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