- Provide efficient and effective service to customers and exceed wherever possible.
- Demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members.
- Serve as point of contact for customer inquiries, dealing with these through to a successful outcome.
- Monitor staff performance to maintain clean food preparation equipment, work areas and counters or tables
- Monitor food preparation methods, portion sizes and garnishing and presentation of food to maintain superior qualities.
- Conduct inventories and maintain supplies for designated work areas and reorder as needed
- Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
- Organize and direct workers during work shift.
- Review work procedures and operational problems in order to determine ways to improve service, performance and/or safety.
- Monitor compliance with health and fire regulations regarding food preparation and serving.
- Know how to perform all tasks associated with restaurant services and catering functions
- Investigate and resolve complaints concerning food quality and service.
- Work with other management personnel to plan marketing, advertising, and any special restaurant functions.
- Develop/implement procedures to provide outstanding service while meeting budgetary requirements
- Know Beach Club emergency and safety procedures
- Perform other assigned duties as needed
- Minimum 4 years work experience managing restaurants, preferably in a resort or country club setting
- 12 years of Banquet/Catering experience
- Above average computer skills to include knowledge of Microsoft Office programs, POS systems and the ability to learn property specific programs
- Excellent customer service/hospitality skills
- Excellent communication skills, both verbal and written
- Knowledge of budgeting, ordering, inventory
- Strong problem resolution skills
- Process oriented and excellent organizational skills
- Ability to promote teamwork and motivate team
- Knowledge of governmental regulations including liquors laws, health department requirements, OSHA
- ServSafe Certification or ability to become ServSafe certified
- Ability to stand/walk for entire shift
- Ability to move/lift up to 40 lbs as needed
- Ability to bend, stoop, kneel
- Must possess valid driver license and acceptable driving record
- Must be able to work outdoors in hot, inclement weather as needed
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Restaurant Manager - Gulf Shores, United States - Spectrum Resorts
Description
Job Description
Job DescriptionTHE BEACH CLUB RESTAURANT MANAGER
The Restaurant Manager responsibilities include planning, organizing, directing and coordinating resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.
Provide a professional, friendly and efficient high quality service to customers. Consistently maintain quality food service and sales, meet health code requirements.Essential Duties:
Required Skills:
Physical Requirements:
