Technical Support Coordinator - #25354 - Southfield, MI
1 week ago

Job summary
This role is responsible for overseeing ticket flow, dispatching support requests, and maintaining client communication to ensure the IT service team meets its SLAs in a fast-paced environment.
Responsibilities
- Serve as the first point of contact for incoming IT support requests via phone, email, and ticketing systems
- Triage and assign service tickets based on urgency, scope, and technician skill set
Job description
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