Customer Support Representative - Hoboken, United States - TEKsystems

    TEKsystems
    TEKsystems Hoboken, United States

    2 weeks ago

    Default job background
    Description
    :


    This person will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues.

    This person will handle roughly 30-50 inbound calls a day.
    The Customer Support Representative (CSR) is a member of the Family Tech support Contact Center.

    The CSR is responsible for responding to a high volume of inquiries about the company's products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms.

    The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students.


    • Trained in and proficient in responding to inquiries across many programs.
    Skills:

    Customer service, Troubleshooting, Windows, Desktop, Technical support, password reset, Service desk, Remote support, software support
    Top Skills Details:

    Customer service,Troubleshooting,Windows,Desktop,Technical support,password reset
    Additional Skills & Qualifications:

    Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)

    • Performance issues
    • Mic/Camera issues/settings
    • Peripherals (mouse/keyboard, monitors etc.)
    • Strong knowledge/experience with Active Directory
    • Password Reset
    Strong knowledge/experience of 'Home' network troubleshooting
    Strong knowledge/experience of 'Domain Environment' network troubleshooting
    Add computer to a domain
    Add/Remove printers/scan folders
    Strong knowledge/experience with 'Internet/Browser" troubleshooting
    Basic knowledge/experience with reimaging computers (PC)
    Any knowledge/experience with Apple computers is welcomed
    Experience with Remote Troubleshooting tools

    • Bomgar/BeyondTrust
    Strong knowledge/experience of Google Apps

    • Drive
    • Voice
    • Hangouts/Meet
    • Gmail
    Knowledge of Zoom

    • Experience with Class preferred
    • Experience with troubleshooting preferred
    Experience with working remotely (work from home)

    • Must have a quiet place in the house/apartment
    • High Speed internet
    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

    That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.