To-Go Specialist - Concord, United States - Jackmont Hospitality

Jackmont Hospitality Concord, United States

2 weeks ago

Description

Job Description

TGI FRIDAYS // Store # 1743
8041 Concord Mill Boulevard
Concord, NC 28027

Role Purpose

To-Go Specialists ensure we deliver convenience without compromising quality or safety.

Key Responsibilities & Accountabilities

Taking orders over the phone as well as in person. Offer to-go order guest a to‐go beverage if one has not been ordered.
Preparing orders and organizing them into bags.
Make sure everything is in the bag and checking off items as placed in bags. Review order to ensure 100% completeness, check to make sure drinks are included (if ordered).
Greet at all guests or drivers in 30 seconds; cashing out guests and ensuring their satisfaction.
Responsible for accurate cash handling. If online or to-go order, cash out guest within 2 minutes of arrival.
Packs TOGO and delivery orders and confirm order with guest/driver.
Thank the guest for choosing Fridays and invite them back again.
Performs side duties including, but not limited to, answering the phone, opening doors, cleaning work stations, expediting orders and running food.
Stocks TOGO area.

Qualification Requirements

Good Verbal Communication
High Energy Level
Customer Service
Resolving Conflicts
Teamwork
Professionalism

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