Production Support Specialist - Plano
2 weeks ago
Job summary
This role empowers monitoring knowledge advancements leveraging tools like Dynatrace & Splunk and provides an learning-edge to support applications hosted in multiple shared platforms like Hadoop, Teradata, Informatica etc.
Responsibilities
- User and batch job issue resolution Manage highly critical applications - support BAU and ensure no business impact
Create support documentation and updating existing documentation Initiate the incident management process & lead triage when BAU is impacted Provide regular communication & generate reports to all the stake holders Investigation of root cause analysis and irreversible corrective action Identify risk and drive remediations – ensure any day audit ready situation for the team Will work closely with Business Partners and Development team Hands-on support of the applications Disaster recovery test coordination preparation execution Monitoring of daily batch processing Timely adherence to all deliverables Manages prioritizes multiple tasks assignments for the team including tracking tasks tickets system(s) record ensuring enterprise service level agreements are met participating defect incident problem change review meetings release activities Provides point escalation for team members peers partner teams shares leadership Point Contact triage high priority incidents consulting engagements Works appropriate teams alerts monitoring dashboards processes established appropriately new projects initiatives Work a week shift that includes rotational weekends
Job description
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