Customer Service Administrator - Auburn, CA

Job summary

Crane Aerospace & Electronics has an exciting opportunity for a Customer Service Administrator at our Auburn, CA site. The Customer Service Administrator II is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers and regulatory agencies.

Responsibilities

• Review and negotiate customer purchase orders for compliance to Crane policies and applicable export and/or Government regulations.
• Interpret and enter purchase order requirements into ERP system and provide order acknowledgements to customers.
• Understand Crane Business System tools such as key performance indicators and standard work in order to participate in continuous improvement efforts.
• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer.
• Support accounts receivables to address past due payment issues for assigned customer base.
• Process warranty returns and ensure timely processing to support customer requirements.
• Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms, WebEx and face to face meetings.
• Coordinate with Customer Account Managers/Regional Sales Managers to resolve customer-related disputes.
• Administer Customer web-based portals as required to support the disposition of returned goods and associated transactions such as debit / credit administration, corrective action response and closure of open actions within portal.
• Conduct data entry and reporting within portal applications.
• Support demand management and Regional Sales Managers/Customer Account Managers to ensure accurate customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable.
• Ensure applicable export compliance requirements are adhered to.
• Validate customer scorecards and contest any findings that are not in line with actual performance.
• Basic knowledge of Crane Business System tools such as key performance indicators, transactional process improvement, problem solving, and standard work in order to participate in continuous improvement efforts.
• Able to provide excellent Customer Service through communication and problem solving to include but not limited to: quick response to Customer inquiries (calls and e-mails), using resources as required to ensure customer satisfaction.
• Exhibit a general understanding of applicable business processes in order to train Customer Service administrators in elements of their essential functions.
• Continually review processes in order to identify deficiencies to support process improvement in order to elevate the performance of the team.
• Any other task assigned by supervisor or management.

Job description