Customer Experience Lead - Charlotte
1 day ago
Job summary
The Customer Experience Lead position will focus on two organizational support pillars and will enhance our internal and external customer satisfaction with LINET's products and solutions.- Oversight and tracking of required field actions resulting from product recalls and quality reworks identified by the Quality Department.
- Review customer complaint data to identify product failure trends; adapt training, troubleshooting, and parts strategies to reduce Mean-Time-To-Repair (MTTR).
Job description
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