-
University of California Davis Davis, United StatesSalary range: A reasonable estimate for this position is Step 1, @ $23.56 per hour or $49,000 annually, or Step 2, @ $25.10 per hour or $52,200 Application Window Open date: July 1, 2023 Next review date: Saturday, Jul 15, 2023 at 11:59 pm (Pacific T Research, Support, Specialist ...
-
Support Specialist
1 week ago
Michaels Stores Sacramento, United StatesSupport Specialist page is loaded **Support Specialist** · **Support Specialist** · locationsAuburn-2785 Bell Rd time typePart time posted onPosted Yesterday job requisition idR Store - AUBURN, CA**We're here for the Makers Come be a part of the team where innovation and teamwo ...
-
Parent Support Specialist
3 weeks ago
Yolo County Children's Alliance West Sacramento, United StatesORGANIZATIONAL IMPACT · Yolo County Children's Alliance (YCCA) vision is to protect and empower children by strengthening families throughout Yolo County. We recognize that better futures for our children start by building thriving environments to live, learn, and grow. YCCA ensu ...
-
Student Support Specialist
2 weeks ago
Los Rios Community College District Sacramento, United States Classified (Limited Term)The Institution · About · Cosumnes River College (CRC) values diversity, focuses on creativity and personal enrichment, and empowers students to reach their full potential as informed and productive members of the community. CRC is a leader in innovative ideas and sustainable v ...
-
Office Support Specialist
2 weeks ago
Yolo County (CA) Woodland, United States· The County of Yolo is recruiting to fill one (1) regular, full-time position in the class of Office Support Specialist at the Health and Human Services Agency (HHSA).The eligible list that is established as a result of this recruitment will be used to fill current and future v ...
-
Student Support Specialist
2 weeks ago
Los Rios Community College District Sacramento, United States Classified (Limited Term)The Institution · About · Founded in 1955, American River College (ARC) is one of the largest institutions of higher education in the Sacramento region, serving about 30,000 diverse students each fall and spring at its main campus and centers. · Our Strengths · The College ha ...
-
Technical Support Specialist
1 day ago
Gainwell Technologies West Sacramento, United StatesSummary · Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement. Reimage laptops with proper chain of custody. Basic inventory management. ...
-
Operations Support Specialist
2 weeks ago
PSG Global Solutions Sacramento, United StatesOperations Support Specialist WD Description Are you passionate about creating an exceptional client experience? Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial Operation, Support, Specialist, Technolog ...
-
Customer Support Specialist
1 week ago
Solstice Marketing Corporation Sacramento, United StatesSolstice Marketing is a telecommunication-based consulting sales and marketing firm. We help our clients popular brands maximize their profitability, increase their overall brand exposure through innovative and supporting our customers needs.We are looking for an entry-level Cust ...
-
Customer Support Specialist
3 weeks ago
Solstice Marketing Corporation Sacramento, United StatesSolstice Marketing is a telecommunication-based consulting sales and marketing firm. We help our client's popular brands maximize their profitability, increase their overall brand exposure through innovative and supporting our customers needs. · We are looking for an entry-level ...
-
Student Support Specialist 2
3 weeks ago
InsideHigherEd Sacramento, United States Administrative Jobs ,The Position · Title: Student Support Specialist 2 · Position Type: Full time · Requisition No: 24047 · Category: Classified · Supervisor: Manager of Student Life & Alumni Relations · Last Updated: March 2024 · Job Purpose: Provide elevated support to prospective and current Calb ...
-
Field Support Specialist
4 weeks ago
Maxim Health Systems Sacramento, United States**Field Support Specialist** · Sacramento, CA, 95815 · Operations, FieldOffice · Full Time · **** · **Position Description:** The Field Support Specialist I, in collaboration with the Field Support Specialist II, is responsible for providing the highest level of professional ...
-
Student Support Specialist 1
1 week ago
InsideHigherEd Sacramento, United States Administrative Jobs ,The Position · Title: Student Support Specialist 1. · Position Type: Full time · Requisition No: 24058 · Category: Classified · Supervisor: Manager of Student Journey & Success · Last Updated: March 2024 · Job Purpose: Provides customer service support to prospective and current ...
-
Student Support Specialist 2
3 weeks ago
InsideHigherEd Sacramento, United States Administrative Jobs ,The Position · Title: Student Support Specialist 2 · Position Type: Full time · Requisition No: 24047 · Category: Classified · Supervisor: Manager of Student Life & Alumni Relations · Last Updated: March 2024 · Job Purpose: Provide elevated support to prospective and current Calb ...
-
Technical Support Specialist
1 week ago
Gainwell Technologies West Sacramento, United StatesBe part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a compa ...
-
Peer Support Specialist
2 weeks ago
Sacramento LGBT Community Center Sacramento, United StatesPOSITION: Peer Support Specialist –Adults · REPORTS TO: Mental Health Program Manager · STATUS: Non-Exempt/Full-Time · COMPENSATION: $ 21-$23/hourly · BENEFITS: Medical, Dental, Vision, and Life Insurance; Employee Assistance Program; 403(b) Retirement Plan; Paid Holidays, Sick, ...
-
Student Support Specialist 3
4 days ago
InsideHigherEd Sacramento, United States Administrative Jobs ,The Position · Title: Student Support Specialist 3 · Position Type: Full time · Requisition No: 24055 · Category: Classified · Supervisor: Dean of Student Journey or designee · Last Updated: March 2024 · Job Purpose: Provide elevated support to prospective and current Calbright ...
-
Revenue Support Specialist
4 weeks ago
Macias Gini & O'Connell, LLP Sacramento, United StatesWe believe that human care comes first. Only when our talent thrives can they deliver their very best to our clients. We are honored to serve agents of change in culture-shaping industries – including cannabis, sports and entertainment, technology and state and local government. ...
-
Customer Support Specialist
2 weeks ago
3rd Degree Solutions Sacramento, United States3rd Degree Solutions is a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our oper ...
-
Support Services Specialist I
3 weeks ago
EMS Management & Consultants Inc Rancho Cordova, United StatesWho is Wittman Enterprises? · Wittman Enterprises, an EMS|MC company specializes in revenue cycle management for EMS teams. Focusing on providing products and services specifically designed to ensure that EMS providers are reimbursed in a timely manner for the services they provi ...
Technical Support Specialist - Davis, United States - Eurofins Scientific
Description
**Technical Support Specialist**
Davis, CA, USA
Full-time
**Company Description**
**Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.**
**Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.**
**In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.**
**In 2020, Eurofins generated total revenues of EUR 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.**
**Job Description**
A Technical Support Specialist is responsible for understanding and using multiple biological instruments and software systems; verifying proper functioning of biological assays on GSD supported instrumentation; providing remote support and troubleshooting assistance for customers; maintaining detailed documentation of complaints; and assisting the technical service team as needed. This position is primarily intended to provide technical and biological support for GSD customers via telephone and email and may include "on-call" hours which are worked remotely and with flexible hours.
**Essential Duties & Responsibilities**
Work with customers to provide technical and biological assistance over the phone or via email
Provide high quality customer service
Keep detailed documentation of customer communications
Assist with on call technical support coverage to address complaints and resolve customer issues as needed
Assist Senior Technical Support Specialists with documentation and customer calls
Recognize and communicate product issues, complaints, and improvements to management
Verify and maintain proper functioning of laboratory equipment
Troubleshoot, test, and repair instrumentation as needed
Assist with compilation and review of customer assay data
Assist laboratory with meeting regulatory requirements
**Non-Essential Responsibilities**
Maintain cleanliness of laboratory and equipment
Assist with employee training when needed
Assist Technical Services with related projects as needed
**Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education/****Experience**
High school diploma or general education degree (GED) required
Bachelor of Science degree in a biological science is preferred as well as 1-2 years of previous work experience or equivalent combination of education and experience
Previous diagnostic instrumentation or diagnostic industry experience preferred
**Computer Skills**
Proficient in Microsoft Word, Excel, and Outlook
Internet Explorer, Chrome, or Firefox
Must be willing and able to learn other software programs as needed
**Knowledge, Skills and Other Abilities**
General Laboratory knowledge (use of equipment; pipetting; personal safety, general lab practices)
Technical knowledge of Immunochemistry & ELISA testing
Knowledge of FDA Quality System Regulations (cGMP) and International Standards (ISO) pertaining to medical devices
Ability to communicate technical information and problems with customers and co-workers
Ability to learn new & existing instrumentation and software technology
Maintain systems for tracking proper functioning of tests and equipment, software versions, and test file versions
Ability to manually run tests
Diplomacy and tact in resolving issues with customers and co-workers
Evaluate software and determine causes of malfunctions
General technical and customer assistance
Record data, make computations, analyze results, and write reports
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
**Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.**
Technical Support Specialist
Davis, CA, USA
Full-time
