Customer Success Manager, AppXchange - Westminster, United States - Trimble

Description

Customer Success Manager (CSM)

The Customer Success Manager (CSM) for App XChange at Trimble Integrations is expected to apply expert knowledge of App XChange solutions and their impact to our customer base.

A successful CSM at Trimble Integrations will work across departments to deliver proactive support to our customer base. This includes product knowledge, upselling, and renewals.

Characteristics

Self-confident and coachable.
A self-starter - takes initiative and needs little supervision.
Demonstrates a high-level of integrity and keeps promises in all situations.
Ability to change quickly and easily based on partner and company requirements.
Sets personal and company goals and objectives and tracks progress toward their achievement.
Ability to deliver on sales revenue goals using defined sales processes and tools.
Responsibilities Of The Customer Success Manager Include

Be the primary contact and advocate for our App XChange customers
Develop relationships and communicate regularly with key external decisions makers including C-Suite executives
Perform monthly/quarterly QBR meetings with App Xchange customer stakeholders
Help to drive App Xchange customer satisfaction and ensure they are finding success with the platform
Responsible for indirect App Xchange new logo and upsell quota. Will be required to deploy sales enablement materials and collaborate with App Xchange customers' sales teams to drive new sale and upsell revenue via Data XChange subscriptions

Support App Xchange customers by helping to train partners' sales teams, support partners' sales processes, and help partners to execute marketing activities to help generate leads for them.

Communicate with strategic partners and internal RYVIT teams in a clear, proactive, direct manner at all times. This will include ensuring that you get agreement with them on plans/timelines/expectations and having tough conversations as needed.
Bonus Points For

Knowledge of Sage 300 CRE, Spectrum by Viewpoint or Vista by Viewpoint
Knowledge and experience with the phases of the construction life-cycle including accounting practices and project management.
Required Education And Experience

BA/BS degree, preferred
Previous account management and/or project management experience
Knowledge of APIs and/or large database programs.
Experience in selling products to current customers
Excellent written and verbal communication skills; ability to communicate up, down, and across the business
Experience and success working directly with customers

Pay Equity Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position.

This compensation range is based on a full time schedule.

Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range Bonus Eligible? YesTrimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.

Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Trimble is proud to be an equal opportunity employer.

We welcome and embrace ourcandidates' diversity and take affirmative action to employ and advance individualswithout regard to race, color, sex, gender identity or expression, sexual orientation,religion, age, physical or mental disability, veteran status, pregnancy (includingchildbirth or related medical conditions), national origin, marital status, geneticinformation, and all other legally protected characteristics.

We forbid discrimination andharassment in the workplace based on any protected status or characteristic.

A criminalhistory is not an automatic bar to employment with the Company, and we considerqualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations forindividuals with disabilities, and individuals with sincerely held religious beliefs in our jobapplication procedures.

If you need assistance or an accommodation for your job,
#J-18808-Ljbffr