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District Clinic Manager Los Angeles - Pasadena, United States - Hydration Room
Description
Job Description
Job DescriptionThe District Clinic Manager will be supervising non-medical operations within a multi-unit portfolio of clinics by planning strategies and consistent implementation to achieve results.
The District Clinic Manager position will be a full time, exempt position that reports to the Director of Operations.
Supervisory Responsibilities:
· Accomplishes human resources objectives by hiring, orienting, training, developing, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; adhering to policies and procedures.
· Organizes and oversees the schedules of wellness coordinators within their assigned area.
· Ensures employees manage their clinics efficiently and in accordance with organizational policies and goals.
· Works with Shift Lead wellness coordinators to handle customer matters, complaints, and requests for area.
· Collaborate with District Lead Nurses to ensure all cross function responsibilities are addressed
Duties/Responsibilities:
· Ensures each clinic has appropriate staff to meet objectives, including scheduling of staff and ensure all clinics within their area are staffed.
· Oversees and manages when appropriate the financial metrics of all assigned clinics; this includes but is not limited to labor, sales, transactional growth, and costs.
· Performs all Wellness Coordinator Duties at assigned clinics as/when needed.
· Responsible for inventory management for all assigned clinics.
· Acts as the Manager on Duty.
· Collaborate with marketing department to execute local clinic marketing, special events, and outreach projects.
· Manage customer service issues within the clinics.
· Work with the training team to ensure all non-medical employees are following all policies and procedures.
· Assist with facilities/maintenance and IT issues that take place within their district.
· Responsible for all cash deposits for clinics in the area once monthly as well as ensuring proper cash handling practices are always followed.
· Assist with events/new clinic openings.
· Ensures that assigned employees comply with company policies and safety standards.
· Coordinates with human resources to respond to employee concerns or complaints.
· Responsible for conducting working interviews, trainings and evaluation of candidates and staff.
· Effectively manage communication with all personnel within region.
· Demonstrated evidence of integrity with ability to maintain confidentiality and exercise sound judgment to positively influence employees at all levels.
· Perform tips audits, prepare tip distribution reports and prepare Excel spreadsheets for each pay period.
· Serves as a designated Manager on Duty handling all schedule callouts, maintenance issues and customer service matters.
· Performs other related duties as assigned and required.
· Expected to work one weekend shift weekly.
· Will need to travel to clinics within the area- 75% of travel.
· Provide back-up support for all staff as necessary.
We'd Love To Hear From People With
• 5+ years of multi-unit retail experience managing 4 or more stores, departments or units, P&L, inventory, operations and customer service
• 7+ years of management experience leading a team of 10 or more, including training and coaching, with strong leadership and communication skills
• 3+ years of experience in a customer service oriented role
Required Skills/Abilities:
· Excellent team management skills.
· Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting.
· Strong organizational, interpersonal and problem solving skills
· Excellent verbal and written communication skills.
· Proficient in scheduling systems, Microsoft Office, or related software.
· Excellent organizational skills and problem-solving skills.
Education and Experience:
· Multi-unit management experience – 3 years required; 5 years preferred.
· Bachelor's degree in business management degree preferred.
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer.
· Must be able to traverse the entire facility.
· Must be able to lift up to 15 pounds at times.
· Must be able to travel to multiple clinics in a given day.
Compensation details: Yearly Salary
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