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Delray Beach

    Bilingual Customer Service Representative - Delray Beach, United States - Assurance Power Systems

    Assurance Power Systems
    Assurance Power Systems Delray Beach, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Assurance Power Systems is looking to add Bilingual Customer Service Representatives to our GROWING TEAM

    If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you

    The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.

    We offer:

    • Competitive pay with bonus potential
    • Weekly Pay
    • Robust Benefit Package: Medical/Dental/Vision Coverage
    • Paid Life Insurance
    • Paid Holidays
    • Generous 401(k) match
    • Paid Training and Time Off
    • Friendly Work Environment
    • Career Advancement Opportunities

    Job Description:

    Client Relationships - Handle inbound/outbound calls and leads

    Voice of the Customer - Use tools and knowledge of the trades to ensure a smooth process for our customers

    Be curious - There is no one size fits all - Work with the customer to meet their specific needs

    Flexibility - We are here 7 days a week, so nights, weekends and overtime may be required

    Reliable, accustomed to meeting attendance and adherence standards

    Effective Listening Skills - Each call may seem the same, but the needs are different

    Practice Kindness and Patience - Care about our customers - they are our livelihood

    Passion for Learning - The more you know, the more you can help, the more you can earn

    Must Speak English & Spanish fluently

    3 years of customer service experience in a Call Center (Sales environment a plus). We can train you on our business, but you must bring the tangible skills to work with customers.

    High School Diploma or GED.

    Type 35 WPM or more.

    Have a professional phone manner & ability to work independently.

    Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.

    Excellent verbal and written communication skills.

    Bilingual (English/Spanish)

    Service Titan and Five9 Experience a plus


    Physical Requirements:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

    • Ability to sit for extended periods of time.
    • Ability to climb stairs to the second floor.
    • Ability to verbally communicate effectively.
    • Manual hand dexterity required to operate Computer terminal, copiers, and complete paperwork.
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