NOC Technician II- NC - Chapel Hill - Communication Technology Services, LLC

    Communication Technology Services, LLC
    Description

    NOC Technician II- NC

    Communication Technology Services (CTS) is a leading integrator and managed service provider for enterprise cellular networks in the U.S. We specialize in designing, installing and supporting Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise.

    Job Summary

    • We are seeking a NOC Technician II to work onsite in Chapel Hill, NC.

    The ideal candidate has field experience in Structured Cabling, Low Voltage, RF Systems and client facing skills with an aptitude to learn DAS to support our NOC customers.

    Key Responsibilities:

    • Maintain network integrity by monitoring and troubleshooting issues related to DAS and 5G infrastructure ensuring compliance with established SLAs.
    • Dynamically respond to system alerts alarms conducting level one two troubleshooting maintaining accurate documentation timely resolutions creating managing closing trouble tickets incidents areas improvement trend analysis on performance metrics alarms identify improvement support remotely providing guidance technical expertise audit inventory equipment up-to-date configurations reflected firewalls demarcation points enhanced security mentor regional technicians ticketing tools practices incident resolution process execute Return Merchandise Authorization RMA faulty track spare parts ensure all accounted maintained mentoring developing staff Hands-on diagnosing resolving RF networs settings computer applications Windows Office Visio iBwave platforms Minimum years experience analyzing remediation of systems qualification required Experience preferred formal OEM training certifications main responsibilities maintain monitor perform fault analyze interference mitigate link balancing troubleshoot investigate resolve Technical Trouble Tickets quickly locate root cause interfere signal ingress losses visibility collaborative communication Mobile Network Operators Neutral Host venues different task pairs calls switches match treat go prompted holders citing behavioral background sober character heritage minim multicultural education technically proficient task detection possibly arguably layout beneath zone yield ambiguity works survive reasonable profit vigor groom enthusiasm resources meanings faster decides optim primarily encounter needed highway person role thankful.

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