Business Systems Analyst - Wilmington, United States - City of Wilmington, NC

Description

Location : 929 N. Front Street, NC

Job Type: Full Time-Regular

Job Number:

Department: Information Technology

Division: IT

Opening Date: 05/07/2024

Closing Date: Continuous

Post-Offer Required Pre-Employment Screenings: Driving History Check

Criminal History Check

Education Verification

Drug Screen

Hiring Salary: $56,186 - $65,000

Full Salary Range: $56, 186 - $89,908

Working Hours: Standard office hours with occasional evenings or weekends depending on projects.

The City of Wilmington is an Equal Opportunity Employer.
Position Description

This is a repost. If you've already submitted an application, please do not reapply.

Support various departments by analyzing business needs, work flows, processes and requests for service, and implementing and maintaining programs and interfaces to meet business requirements. This is accomplished by assessing user needs, researching methods, recommending technology solutions, analyzing costs, managing vendor resources, and recommending changes or enhancements to management. Other duties include providing user support and participating in meetings.
Typical Tasks

Determine business units' operational objectives by studying their functions, workflows and future plans; gathering information; evaluating output requirements and formats.

Manage multiple projects by designing and implementing solutions, establishing technology requirements, developing timelines and determine appropriate resources, and ensure all testing requirements are met.

Provide support for small and capital projects by engaging vendors to create, enhance and modify existing applications, upgrading applications, analyzing data and creating reports, training users, documenting instructions, coordinating activities with staff and departments, and researching new technologies.

Maintain application security and technology standards by ensuring security issues are addressed, reviewing federal and state guidelines, and ensuring compliance with the strategic plan.

Monitor project progress by tracking activity; analyzing and resolving problems; publishing progress reports; recommending actions.

Qualifications

Required Qualifications:

Education and Experience:

Bachelor's degree or higher in Information Technology, Business Administration, or a closely related field and one (1) year of experience in information technology or business administration
OR
Associates Degree in Computer Science, Information Technology, or closely related field and three (3) years of experience in information technology or business administration
OR
High School Diploma and a minimum of five (5) years of experience in information technology and business administration.

Other Requirements:

• Valid Driver's License.
  
• Ability to remain flexible and adapt to changing job responsibilities and duties.
  
• Ability to use and support a wide variety of computer applications.

Note: A driving and criminal history check is required. Selected candidate will also be required to complete a post-offer drug screen.

Supplemental Information

PHYSICAL DEMANDS: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

WORKING CONDITIONS: This position generally works in an office setting.

Our Mission Statement: Though forward-thinking policies and responsible stewardship, we are creating a better city every day with excellent core services and quality of life for all.

Our Core Values: Inclusion, Collaboration, Creativity, and Accountability

What we offer:

The City of Wilmington believes that employees are one of our most important resources. We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families. Our benefits package includes:

• Comprehensive medical, dental, and vision insurance + many other insurance options
• Excellent retirement benefits, including a city provided 4.5% contribution each pay period into a 401(k) or 457 account and automatic enrollment into the North Carolina Local Government Employees' Retirement System
• Employer-paid health & wellness clinic
• Paid sick and vacation leave + 12 paid holidays per year
• 6-weeks paid parental leave
• Paid volunteer & blood donation leave to give back to our community
• Flex schedule and telework availability, depending on your position
• Professional development trainings & leadership initiatives
• Tuition assistance benefits

Applicant Status Updates: After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.

Our Core Values:

INCLUSION | COLLABORATION | CREATIVITY | ACCOUNTABILITY

Our Mission Statement: Through forward-thinking policies and responsible stewardship, we are creating a better city every day with excellent core services and quality of life for all.

What we offer:

The City of Wilmington believes that employees are one of our most important resources. We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families. Our benefits package includes:

• Comprehensive medical, dental, and vision insurance + many other insurance options
• Excellent retirement benefits, including a city provided 4.5% contribution each pay period into a 401(k) or 457 account and automatic enrollment into the North Carolina Local Government Employees' Retirement System
• Employer-paid health & wellness clinic
• Paid sick and vacation leave + 13 paid holidays per year
• 6-weeks paid parental leave
• Paid volunteer & blood donation leave to give back to our community
• Flex schedule and telework availability, depending on your position
• Professional development trainings & leadership initiatives
• Tuition assistance benefits

Applicant Status Updates: After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.

Health Benefits are offered to employees working at least 30 hours per week.

Health Insurance - The City offers two options for health coverage: a standard PPO plan and a High Deductible Health Plan with an associated Health Savings Account. Coverage becomes effective the first day of the month following 30 days of employment for employees and their eligible dependents. Both you and the City contribute to the overall cost of coverage.
Dental Insurance - Coverage becomes effective the first day of the month following 30 days of employment. Employees, their spouse and dependent children are eligible for coverage.

Life Insurance - The city pays to provide coverage valued at one times your annual salary. Supplemental insurance is available for employees to purchase. Optional coverage for dependents is also available for purchase.

Retirement:
- NC Local Government Retirement System -All benefits eligible employees make a mandatory 6% contribution every pay period.

- Deferred Compensation - The city contributes an amount equal to 4.5% of the annual salary to either the 401(k) or 457 plans regardless of employee contribution. Employees may choose to contribute additional money to the deferred compensation plans, without a match from the City, within the IRS guidelines.

Paid Leave (offered to employees working at least 1,000 hours annually*):
- Sick Leave - 12 days accrued each year

- Annual Leave - Accrual based on years of service and classification. Employees can earn from 10 to 24 days each year.
- Holidays - 12 paid holidays annually
- Paid Parental Leave - Six weeks of paid leave for the birth, adoption or placement of a child (must run concurrently with FMLA).

*Part-Time Employees will earn paid leave benefits on a pro-rated basis.

Miscellaneous:
- Tuition reimbursement
- Employee Assistance Program

- Short & Long Term Disability

- Cancer & Critical Illness

- Accident Insurance

- Whole Life Insurance
- Credit Union membership

Note: The City of Wilmington is on a bi-weekly pay cycle. New employees should expect to recieve their first paycheck approximately 3 weeks after their start date.

**This is intended to be a brief overview of the benefits offered. Please visit our website at for more information.**

01

Each applicant must complete this supplemental questionnaire as a part of the application screening process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes

02

Which best describes your highest level of education?

• High School Diploma or GED
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate Degree
• None - N/A

03

How many years of IT or Business Administration related experience do you have? Experience must include customer support.

• I have no experience
• less than 1 year
• 1 year to less than 3 years
• 3 years to less than 5 years
• 5 years to less than 10 years
• 10 years or more

04

Please identify the company/agency/organization where you gained the experience described in question #3. Note: These employers must be listed in the work history section on your employment application to receive credit. Entering "N/A' or "See Resume/Application" does not qualify as an acceptable response.

05

Do you have experience working with government business processes, data management, and applications? Note: experience must be detailed under the work history section of your application.

• Yes
• No

06

Please list the software packages that you are familiar with.

07

The hiring salary for the position is posted on the job posting. Salary determination is supported by budget availability and qualifications of the candidate to maintain internal equity. Please acknowledge that you understand this process.

• Yes
• No

Required Question