patient retention representative - Glendale, CA, US, United States - Comprehensive Community Health Centers Inc.

    Comprehensive Community Health Centers Inc.
    Comprehensive Community Health Centers Inc. Glendale, CA, US, United States

    1 month ago

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    Description
    :

    PATIENT RETENTION REPRESENTATIVE - I JOB SUMMARY

    Patient retention representative will coordinate care for patients and increase access to primary care and preventive services through in-reach and outreach activities, follow up, and scheduling of appointments. Representative is responsible for making outbound retention calls to new and existing patients who require services.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Conduct outreach/in-reach calls to new and existing patients.
    • Answer incoming calls.
    • Understand the requirements of the caller and provide precise information, triage appropriately.
    • Use questioning and listening skills that support effective telephone communication.
    • Use an effective approach to handle telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects.
    • Document all communication in reference to the appointment from patients accordingly in a communication log in the patients' electronic health record.
    • Understand the impact of attitude in handling calls professionally.
    • Be courteous and conscientious of call queue at all times.
    • Support excellent customer service philosophy.
    • Schedule new patient and follow up visit appropriately.
    • Coordinate with clinic and clinical staff as needed.
    • Stays in compliance with all HIPAA regulations.
    • Maintain daily, positive communication with other departments.
    • Encourage a cooperative, team approach to interdepartmental workflow.
    • Attend meetings as required.
    • Perform other duties, as assigned.
    Requirements:

    PATIENT RETENTION REPRESENTATIVE - I EDUCATION, TRAINING AND EXPERIENCE

    • High School Diploma or GED.
    • 1+ years of experience in customer service/call center, or equivalent experience including in-reach and outreach activities.
    • Bilingual in Spanish is REQUIRED

    PATIENT RETENTION REPRESENTATIVE - I PAYRATE: $19-$21/HR

    PATIENT RETENTION REPRESENTATIVE - I BENFITS:

    • Medical, Dental and Vision – 100% paid by Employer
    • Life Insurance and Accidental Dismemberment – 100% paid by Employer
    • Paid Holidays
    • Paid Time Off
    • 401K
    • 401K Matching
    • Flexible Spending Account
    • Fringe
    • Supplemental Insurance

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