Description
Technical Support Engineer - UltrasoundOne of our clients, medical devices and services company is looking for an enthusiastic Technical Support Engineer with Ultrasound service/support experience.** Must be authorized to work in US for ANY EMPLOYER. No H1 Visa support for this position.The Location is Northern New JerseyPermanent position with great benefits.Hybrid commute - 2/3 days Home/Office. Could be weeks home/office rotation.Technical Support Engineer - UltrasoundJob SummaryUltrasound Technical Support Engineer (TSE) supports premium ultrasound products for our customers and field staff by providing technical assistance and operational guidance.Typically this support is over the phone and some field visits may be required.TSE will be distinguished by their ability to gain technical expertise, apply problem solving abilities and their resourcefulness in diagnosing and providing customer solutions. This position also provides opportunities for hands-on failure analysis of returned parts, repair, and testing of assemblies as well as a lab for use in support of customer equipment calls when not supporting customers directly. Role: Provide first-line technical phone support to customers, dealer service network, and Sales/Applications teamReproduce, document, and resolve customer issuesWork with internal groups (Engineering, Manufacturing, Sales, Finance, Operations, and Marketing) to address customer questions and issuesUnderstand, set, manage, and exceed customer expectationsIdentify product and operational-related issues and assist cross-functional teams in generating solutions.Create, and maintain documentation, process standards, and service informationRequirements and Skills:BS degree with a minimum of 3-5 years of experience (BS in BSEE/EET/CS preferred); or non-degree with 7+ years of experienceDiagnostic ultrasound service/support experience is strongly preferredExcellent organization and attention to detail Demonstrated methodical/scientific approach to troubleshootingOutstanding written/verbal communication and interpersonal skills A passion for working directly with customersMust be able to multitask and have excellent follow-through skillsMust be computer savvy with OS experience (Windows, MS Office Suite)Basic understanding of network technology (Network+ certification is preferred) Use this link to apply email: .comCheck ALL our Jobs: customer, support, service, network, AP, switch, windows, help desk ultrasound diagnostic medical devices
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