NiceCXOne-WFM Resource - Sunnyvale

+Utilize strong hands-on experience with NICE inContact and Workforce Management (WFM) systems. · +Migrate existing multi-channel support workflows into a centralized omnichannel system. · Leverage previous Nice InContact experience to provide operational support to internal user ...

Dice is a career destination for tech experts at every stage of their careers. · Design develop and integrate cutting-edge software technologies · ...

This role is responsible for configuring, maintaining, and enhancing Assembled and other WFM systems used across all DoorDash Support audiences. · ...

The Senior Associate, Workforce Application Administrator will be responsible for configuring, maintaining, and enhancing Assembled and other WFM systems used across all DoorDash Support audiences including in-house teams, BPO partners, and any users or agents scheduled within th ...

About The Team · The Workforce Planning team at DoorDash is responsible for capacity planning, scheduling, and optimization across a global support network of in-house and BPO contact centers, covering 1300+ agents across 17+ lines of business. · Our primary workforce management ...

+The Senior Manager supports the Marketplace organization by overseeing day-to-day operational execution across key seller performance and risk workflows. · +Lead a team of supervisors/team leaders · + · + · + ...

We're looking for an experienced Contact Routing Lead to join our CX Strategy & Tool Administration team. As a key leader, you'll be responsible for leading and executing strategic programs focused on optimizing contact management capabilities. · ...

As a Tools Administration Lead for Quality and Customer Interactions Platform (CIP), you will be a key leader within the Workforce and CX organizations as a whole. · ...

Additions of new call centre agents. · Development of design templates for new call deployments including, · to Avaya's Automatic Call Distribution configurations, · call flow templates testing checklists etc. · Gather requirements from business teams who want to expand current c ...

We are seeking an innovative and hands-on Senior AI Scientist to join the Ops Science team. This team is at the intersection of Artificial Intelligence, Machine Learning, and Operations Research. · ...

This role is categorized as hybrid. The successful candidate will report to Warren MI Austin TX or Mountain View CA three times per week at minimum. · Engineer and manage the data infrastructure for Workjam ensuring data is structured stored and accessed efficiently securely and ...

We are seeking a highly technical and strategic Senior Developer Relations Manager to join our team, with a focus on engaging developer ecosystems across emerging technology domains. In this pivotal role, you will work directly with software solution providers, developers, and in ...

Maintain cleaning program for all FOUP currently on AMHS system. Process requests on TME DB from lab users: packaging (vacuum seal FOUP/FOSB/SWS/Cassette), materials request such as FOUP keys, clean FOSB, SWS (Single Wafer Shipper). Collect and ship unwanted wafers to B21 for rec ...

The Wafer Care Technician Level 2 will perform various tasks including lot start services, FOUP induction process, cleaning program maintenance, request processing on TME DB, maintain FOUP Overflow program. This position requires adaptability to changes in work environment; abili ...

We are seeking a highly technical and strategic Senior Developer Relations Manager to join our team with a focus on engaging developer ecosystems across emerging technology domains. · ...

We are seeking a highly technical and strategic Senior Developer Relations Manager to join our team with a focus on engaging developer ecosystems across emerging technology domains. · Serve as a trusted technical consultant for developers implementing NVIDIA Physical Ai technolog ...

The Wafer Care/Protocol Services Onsite Supervisor is responsible for administrative functions, interacting with lab users, providing MCSPLUS training, managing cages/storage program, maintaining KPI reports, filling in as needed for Wafer care technician, · Maintain all KPI repo ...

+Job summary · Innovate with purpose · At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their ...

The Workflow Strategist is a critical operational role responsible for the planning, execution, and optimization of Customer Support (CS) workflows and projects. · Manage and drive operational projects from initiation through launch. · Project Leadership: Organize process, implem ...

We strive to do great things with great people. We lead with curiosity, humility, · and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity · to learn and innovate as one team. We're resilient and embrace challenges as they come.By constan ...