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Willow Grove

    Operations Supervisor - Willow Grove, United States - Marriott International Inc

    Marriott International Inc
    Marriott International Inc Willow Grove, United States

    2 weeks ago

    Marriott International, Inc. background
    Description


    Job Number Job Category Rooms & Guest Services OperationsLocation SpringHill Suites Philadelphia Willow Grove, 3900 Commerce Avenue, Willow Grove, Pennsylvania, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Complete designated cashier and closing reports in the computer system.

    Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.

    Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.

    Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

    Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

    Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

    Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

    Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

    Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


    PREFERRED QUALIFICATIONS Education:
    High school diploma or G

    ED equivalent Related Work Experience:
    At least 1 year of related work experience


    Supervisory Experience:
    At least 1 year of supervisory experience


    License or Certification:
    None Marriott International is an equal opportunity employer.
    We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

    SpringHill Suites by Marriott offer guests an upscale yet relaxed atmosphere.

    Every room is a spacious suite, providing families more room to relax and business travelers the ability to separate work from sleep.

    With complimentary breakfast, pools in most locations, and wine and beer in the market, SpringHill Suites attracts leisure and business travelers alike.

    In joining SpringHill Suites, you join a portfolio of brands with Marriott International. Be where you can do your best work,? beginyour purpose,belongto an amazing global?team, andbecomethe best version of you.
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