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    Client Engagement Specialist - Murrieta, United States - The Grey Legal Group, APC

    The Grey Legal Group, APC
    The Grey Legal Group, APC Murrieta, United States

    4 weeks ago

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    Description
    We are seeking a skilled Client Engagement Specialist to join our family law firm in Murrieta, CA.

    The ideal candidate will be adept at marketing our legal services to potential clients through scheduled consultations, both in-person and remotely.

    Cold calling is not required for this role. Experience in selling professional products is a plus. We are looking for someone who is empathetic, compassionate, and dedicated to assisting individuals during challenging times. Effective collaboration with the sales and marketing team is essential for success in this position. This opportunity offers a competitive salary range of $53,840-75,000+ inclusive of bonuses, health insurance, and 401K benefits.


    Responsibilities


    • Manage the pipeline of leads and potential new clients including tracking and use of the firm's client relations management program
    • Ensure client satisfaction with legal services offered by the firm through post-engagement systems
    • Engage in networking functions to generate leads and potential new clients for the firm
    • Cultivate long-term relationships with current and former clients and other business referral partners
    • Work with the marketing team and assist in implementing various marketing strategies and activities
    • In accordance with the ethical rules governing lawyers, the Non-Attorney Salesperson will not provide legal advice or enter into a legal services agreement with any potential client. The Non-Attorney Salesperson will prepare clients for hiring the firm with legal service agreements approved and signed by a licensed California Attorney. Cold-calling prospective clients are strictly prohibited and the Non-Attorney Salesperson is bound by all ethical standards as laid out by the State Bar of California
    What you can do is important.
    Who you are is equally important.
     The right person for this role must:


    • Not only adapt to change but drive it
    • Desire to help people seek the solution to their problem
    • Have a high energy level
    • Show a proven track record in sales and other jobs
    • Be a team player
    • Have thick skin and high empathy
    • Have a sense of humor in equal measure to your sense of compassion
    • Be metrics-driven and KPI (key performance indicator) obsessed
    • Have experience in high-end sales products such as jewelry, cars, luxury apparel, real estate, time-shares, and the like or Professional Services

    Qualifications


    • A strong record of setting and achieving challenging goals
    • Excellent communication skills and the ability to build trusting relationships with potential customers easily
    • Proficient with technology and the ability to become familiar with new software quickly
    • Knowledgeable Microsoft Office, customer relationship management (CRM) systems, and sales programs
    • Keen insight to identify opportunities to boost conversion rates
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