Tier II IT Helpdesk Specialist with Security Clearance - Fort Meade, MD, United States - Strategic Resilience Group

Description

Responsibilities: 1

Provide comprehensive troubleshooting and backend support.
2
Solve complex desktop problems.
3
Resolving routing and network issues.
4
Provide general server support, as required.
5
Troubleshoot complex technical issues.
6
Perform system administration activities, for example, schedule overnight backups
7
Providing updates for incident and problem resolution in the ticketing system/knowledge bases.
7

Process technical escalations and more advanced inquiries that are beyond the skills or knowledge of first level Tier I representatives.

8
Provide implementation and core product guidance when supporting a highly technical project

Position Requirements: 1

5 years of experience in IT related work.
2
BS degree in Computer Science, Cyber Security, Computer Information or Information Systems field from an accredited college or university

Can be mitigated by an additional 2 years of experience in IT related work (for a total of 7 years of experience overall).

3
IT Level II certification
4
TS/SCI with counter-intelligence polygraph.