Customer Service Representative - Fort Worth, United States - Hired by Matrix

Description

Do you want more than just another job? Are you ready to team up with an organization that values your contributions? Then Hired by Matrix is for you

Working with some of the US' premier companies, we excel at connecting candidates with positive cultures and dynamic teams
We even go the extra mile with our signature Consultant Appreciation Program (CAP) to help them in their future job searches.

Hired by Matrix has provided talent solutions to enhance organizations' team capacities for over three decades
As a full-service search firm, we partner with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical / Biotech, Technology, Automotive, Engineering, and Healthcare.

At-a-Glance:
Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Customer Service Representative

What You'll Do:
The primary functions include but are not limited to:

• Updating customers' account with address/phone updates, notation of reason for calls/support provided.
• Providing direction to customers regarding account issues.
• Explaining payment methods.
• Resolving customer concerns and requests.
• Act as a liaison between the customer and various corporate departments.
• Initiating, explaining and executing various corporate processes.
• Address non-phone interactions with customer accounts included, but not limited to email and fax requests related to document fulfillment needs.
• Handle escalated customer inquiries (examples: titles, billing, tax, etc.).
• Provide support to internal and external customers via phone (inbound or outbound calls) or email to resolve title exceptions
  These exceptions include, but are not limited to: state to state transfers, name changes, lease to loan conversions, and title deficiency research.

What You Bring:

• Automotive titling experience a plus.
• Experience supporting internal and external customers via phone (inbound or outbound calls) or email.
• Ability to handle escalated customer inquiries.
• Strong documentation skills.
• MS Office skills.

Position Type: Contract

Get in Touch:
We want to hear from you If you think you'd be a good match, submit your resume and reach out to Ayushi at to learn more.

Who We Are:
Since 1986, Hired by Matrix, Inc
has improved our candidates' lives with exciting job opportunities that provide outstanding career advancement
Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year
Hired by Matrix is an Equal Opportunity Employer and proud to be certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business.

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