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Vice President,Global Customer Management, North America - Houston - DSV Air & Sea
Description
If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.Job area:Managerial
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an or email address. If you question the legitimacy of any DSV job posting, please reach out to
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at
Location: USA - Houston, 831
Division:Group
Job Posting Title: Vice President,Global Customer Management, North America
Time Type: Full Time
Please note that there is flexibility to base this role with existing approved DSV campus location and/or major market (example Dallas, TX Seattle WA, etc.)
Key responsibility
*Customer Relationship Management to appropriate stakeholders on the customer side*Establish vision, strategy and CL roadmap jointly with GCM Head Europe/ APAC, Business Management Head and GAD for delivering net growth for customer (incl. Strategic account design, driving operational/ financial improvement, managing new opportunities)
*Ensure that operations delivers what is expected by the customer
*Partnering with the GAD, Vertical Lead, Account exec and account sponsor to ensure alignment with wider company customer strategy
*Internal point of escalations
*Secure alignment and agreement with CL P&L owners for all CL products
*Pro-actively driving Continuous Improvement & Innovation, sharing Best Practices & Knowledge across all accounts and between teams
*Ensure compliance to DSV global standards and contribute to continuous improvement of these standards
*Attract and develop talent within the GCM team and the broader CL community. Build-up resilient and future-oriented teams.
P/L
*Improves revenue and profitability in collaboration with Country P/L ownersKPIs
*Yearly growth of revenue*Yearly growth of EBIT (total and %)
*Growth of Share of wallets
*Customer NPS (Customer satisfaction)
Qualifications & Expertise
*At minimum bachelor in logistics or similar study
*15+ years' experience in commercial and or operational roles in the contract logistics industry, incl. P&L accountability (e.g. up to regional manager, general manager)
*Sufficient expertise within the account industry and high-level understanding of local market conditions
*Knowledge of Operations, IT, Account management (e.g. scope of work, Terms and Conditions)
*Fluent Business English (written and verbal)
*Experienced in working in a global matrix organization
Skills & Competencies
*Target oriented person with a high level of drive and execution strengths
*Need to act with pace due to the speed at which the customer works, able to work under pressure
*Drive innovation both in terms of operations and commercials
*Analytical and structured thinker with the ability to manage highly complex processes
*Pragmatic Problem-Solver with a positive can-do attitude
*High calibre and team motivator to achieve outstanding performance
*Strong interpersonal, intercultural and communication skills at all levels of the internal and customer organization and across geographies
*Ability to work effectively in a matrix environment, also influencing individuals outside of direct management control
*Strong implementation capabilities to support implementation for new business projects with the skills and experience to develop standard processes and to implement and deploy across complex organizational structure
*Able to understand B2B IT systems and WMS to discuss/ translate Business requirements to IT counterparts
*Interested in technology trends and able to relate usage to enhance operations
*Located in North America
*Ability to travel frequently
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
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Houston
Nearest Major Market: Houston
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