Jobs
>
Irvine

    Call Center Quality Assurance/Quality Control Analyst - Irvine, United States - Better Debt Solutions

    Better Debt Solutions
    Better Debt Solutions Irvine, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Call Center Quality Assurance/Quality Control (QA/QC) Analyst

    At Better Debt Solutions, our mission is to nurture a culture of compassion and empowerment. It is rooted in empathy and driven by tailored strategies, transparent practices, and exceeding expectations. By focusing on helping individuals thrive, we unite our team and clients in a shared journey towards a BETTER future.

    This role is an in office position for candidates within a commutable distance of our Irvine location. This role is non-exempt hourly, and pays $67,000 - $85,000 base salary. This role is open to candidates who do not require visa sponsorship.

    As we expand the Better Debt Solutions team, we are excited to introduce a new opportunity for a Call Center Quality Assurance/Quality Control (QA/QC) Analyst. As a Quality specialist you will play a crucial role in ensuring compliance, customer satisfaction, and operational excellence within our organization.

    Responsibilities:

    • Manage and oversee the quality assurance system and process to ensure high standards are maintained.
    • Report regularly to leadership on QA/QC findings, trends, and improvement recommendations.
    • Collaborate closely with sales team leads to align QA/QC processes with Sales objectives and strategies.
    • Review and analyze customer calls for quality assurance purposes. Providing feedback and identifying areas for improvement.
    • Work with Leadership to tweak and refine the AI bot based on call review insights and feedback.
    • Track and report key performance indicators (KPIs) related to quality assurance activities.
    • Develop and implement QA policies, procedures, and training programs to enhance overall performance.
    • Conduct regular audits and assessments to ensure compliance with internal standards and regulatory requirements

    Qualifications:

    • Previous experience in quality assurance/quality control (QA/QC), call monitoring, or similar roles within the debt settlement or financial services industry.
    • Strong understanding of regulatory requirements and compliance standards related to debt settlement practices
    • Proficiency in performing analytics on CRM systems and call monitoring softwares (we use DebtPayPro, but we are open to any Debt Settlement or Sales-based CRM systems)
      • Salesforce, HubSpot, Apptivo, FreshSales, Zendesk, etc.
    • Proven background with performing analytics and report generation on sales and platform data
    • Excellent communication skills, with the ability to provide clear feedback, communicate effectively with agents, and collaborate with cross-functional teams.
    • Analytical mindset with attention to detail, capable of interpreting data, identifying trends, and making data-driven recommendations.
    • Customer-centric approach, emphasizing empathy, professionalism, and ethical conduct in all interactions.

    As a part of our application process please click below to take our two question personality assessment Should take you less than 10 minutes.

    Click here for your assessment

    To learn more about what employee life at BDS is like check out our Careers Page

    Click here to visit our Careers Page

  • AbbVie

    Quality Control Analyst

    3 weeks ago

    AbbVie Irvine, United States

    · Company Description · AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic a ...

  • AbbVie

    Quality Control Analyst

    2 weeks ago

    AbbVie Irvine, United States

    **Company Description** · **Job Description** Job Description** · - Understand Regulations and business processes required to maintain Laboratory Data Integrity. · - Maintain and comply with Laboratory Documentation and Computerized Systems Data Integrity requirements · - Respons ...

  • MyKelly

    Cost Control Analyst

    1 week ago

    MyKelly Orange, United States Full time

    Cost Control Analyst · Kelly is currently seeking an experienced Turnaround Cost Control Analyst to join a long-term team in Orange, Texas The Turnaround Cost Control Analyst provides functional and technical input to the assigned TA. · Purpose of Cost Control Role: Creating new ...

  • First American

    IT Controls and Compliance Analyst

    2 weeks ago

    First American Santa Ana, United States

    Who We Are · Join a team that puts its People First Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and emp ...

  • SummitHR

    Mortgage Quality Control Analyst

    2 days ago

    SummitHR Santa Ana, United States

    Job Description · Job DescriptionThe Quality Control Analyst is an experienced self-starter who will be responsible for carrying out the QC process by independently performing QC reviews for both pre-funding and post-closing loans. · The QC Analyst will ensure all loans are compl ...

  • First American

    IT Controls and Compliance Analyst

    3 weeks ago

    First American Santa Ana, United States

    IT Controls and Compliance Analyst (Hybrid) page is loaded · IT Controls and Compliance Analyst (Hybrid) · Apply · locations · USA, California, Santa Ana · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · R043886 · Who We Are · Join a team ...

  • Primoris Services Corporation

    Senior Project Cost Controls Analyst

    2 weeks ago

    Primoris Services Corporation Lake Forest, United States Full time

    Senior Project Cost Controls Analyst · Job Summary · We are seeking a highly motivated and experienced Project Controls Cost Analyst Level 3 to join our team. The successful candidate will be a direct hire and be responsible for analyzing and reporting project cost data, prepar ...

  • Avid Bioservices

    Analyst, Quality Control

    4 weeks ago

    Avid Bioservices Costa Mesa, United States

    · Looking to join a passionate team dedicated to developing and manufacturing life-saving biopharmaceuticals? Avid Bioservices is a leading clinical and commercial biologics CDMO focused on creating innovative solutions to meet the needs of our clients and improve patient outcom ...

  • Avid Bioservices

    Analyst, Quality Control

    4 weeks ago

    Avid Bioservices Costa Mesa, United States

    Looking to join a passionate team dedicated to developing and manufacturing life-saving biopharmaceuticals? Avid Bioservices is a leading clinical and commercial biologics CDMO focused on creating innovative solutions to meet the needs of our clients and improve patient outcomes. ...

  • Orange County Transportation Authority

    Project Controls Analyst, Senior/ Project Controls Analsyt

    2 weeks ago

    Orange County Transportation Authority Orange, United States

    Overview Why OCTA:Discover work that moves you in a dynamic and innovative setting. Be part of a team delivering Orange County's transportation network of today and creating a vision for the future. OCTA is the county's transportation planning commission and public transit operat ...

  • Orange County Transportation Authority

    Project Controls Analyst, Senior/ Project Controls Analsyt

    2 weeks ago

    Orange County Transportation Authority Orange, United States

    Overview · Why OCTA: · Discover work that moves you in a dynamic and innovative setting. Be part of a team delivering Orange County's transportation network of today and creating a vision for the future. · OCTA is the county's transportation planning commission and public tran ...

  • Orange County Transportation Authority

    Project Controls Analyst, Senior/ Project Controls Analsyt

    9 hours ago

    Orange County Transportation Authority Orange, United States

    Overview · Why OCTA: · Discover work that moves you in a dynamic and innovative setting. Be part of a team delivering Orange County's transportation network of today and creating a vision for the future. · OCTA is the county's transportation planning commission and public tran ...

  • Scott Manufacturing Solutions, Inc.

    Inventory Control Analyst

    1 week ago

    Scott Manufacturing Solutions, Inc. Chino, United States

    · We are seeking a detail-oriented and proactive individual to join the Scott Manufacturing team as an Inventory Control Analyst reporting to the Materials Manager. This role is pivotal in driving process improvements and implementing best practices alongside the Warehouse and P ...

  • Scott Manufacturing Solutions, Inc.

    Inventory Control Analyst

    2 weeks ago

    Scott Manufacturing Solutions, Inc. Chino, United States

    Job Description · Job DescriptionWe are seeking a detail-oriented and proactive individual to join the Scott Manufacturing team as an Inventory Control Analyst reporting to the Materials Manager. This role is pivotal in driving process improvements and implementing best practices ...

  • Primoris

    Senior Project Cost Controls Analyst

    2 weeks ago

    Primoris Lake Forest, United States

    Senior Project Cost Controls Analyst · Job Summary · We are seeking a highly motivated and experienced Project Controls Cost Analyst Level 3 to join our team. The successful candidate will be a direct hire and be responsible for analyzing and reporting project cost data, prepari ...

  • ARB, Inc

    Senior Project Cost Controls Analyst

    3 weeks ago

    ARB, Inc Lake Forest, United States

    Job Description · Job DescriptionSenior Project Cost Controls Analyst · Job Summary · We are seeking a highly motivated and experienced Project Controls Cost Analyst Level 3 to join our team. The successful candidate will be a direct hire and be responsible for analyzing and repo ...

  • Primoris

    Senior Project Cost Controls Analyst

    2 weeks ago

    Primoris Lake Forest, United States

    Senior Project Cost Controls AnalystJob SummaryWe are seeking a highly motivated and experienced Project Controls Cost Analyst Level 3 to join our team. The successful candidate will be a direct hire and be responsible for analyzing and reporting project cost data, preparing cost ...

  • ARB

    Cost Controller Analyst

    3 weeks ago

    ARB Lake Forest, United States

    Cost Controller Analyst (Lake Forest, CA), Prep cost estimates for · construction projects, & services to aid management on determining price of · product or service. May specialize according to particular service performed · or type of product manufactured. Confer w/engineers ...

  • Avid Bioservices

    Lead Analyst, Quality Control

    4 weeks ago

    Avid Bioservices Costa Mesa, United States

    Looking to join a passionate team dedicated to developing and manufacturing life-saving biopharmaceuticals? Avid Bioservices is a leading clinical and commercial biologics CDMO focused on creating innovative solutions to meet the needs of our clients and improve patient outcomes. ...

  • Avid Bioservices

    Lead Analyst, Quality Control

    4 weeks ago

    Avid Bioservices Costa Mesa, United States

    · Looking to join a passionate team dedicated to developing and manufacturing life-saving biopharmaceuticals? Avid Bioservices is a leading clinical and commercial biologics CDMO focused on creating innovative solutions to meet the needs of our clients and improve patient outcom ...