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Operations Support Technician
6 days ago
Mission Essential Fort Meade, United StatesDescription: · The Mission Essential Group, LLC (MEG) is a premier service provider of information management solutions for complex, mission-critical needs. MEG has earned a reputation as an innovator and pioneer. Headquartered in Fairfax, VA, MEG employs professionals in offices ...
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DISANet Systems Monitoring Center
2 weeks ago
00100 LEIDOS, INC. Fort Meade, United States Full timeThe Digital Modernization Sector of Leidos currently has an opening for a DISANet Systems Monitoring Center (DSMC) Mid-Shift Lead located at Ft. Meade, MD. · **Mid Shift Lead schedule: Sunday- Thursday, 11:00pm-7:00am** · PROGRAM SUMMARY: · The Defense Enclave Services (DES) pr ...
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Prime Contract: Systems Administrator
4 weeks ago
Red Arch Solutions Fort Meade, United States***Active TS/SCI with Polygraph Required*** · Hiring now for new positions on a Prime contract. · Position Description: · Red Arch Solutions is looking for a highly qualified Systems Administrator to providesupport for implementation, troubleshooting and maintenance of Informati ...
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Senior System Administrator
4 weeks ago
MAXISIQ, Inc. Fort Meade, United States Full timeJob Description · Systems Administrators-- We're building a dynamic engineering team with a real-world cyber mission focus. Seeking seasoned Systems Administrators who are highly motivated to put their knowledge into play developing, deploying and maintaining advanced, complex op ...
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Systems Administrator 1
2 weeks ago
Farfield Systems, Inc Fort Meade, United States Full timeAbout Farfield Systems, Inc · At Farfield we are committed to delivering trusted expertise to our government clients. As we grow, our focus is on increasing opportunities for you to grow with us while still delivering the same excellence customers have grown to expect from us. W ...
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System Administrator
2 weeks ago
Stratum Networks Fort Meade, United StatesStratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate System Administrator II ...
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Systems Administrator
3 weeks ago
Base-2 Solutions Fort Meade, United States Full timeRequired Security Clearance:Top Secret/SCI with Full Scope Polygraph City:Fort Meade State/Territory:Maryland Travel:None Potential for Teleworking:No Schedule:Full Time DoD 8570 IAT Requirement:None DoD 8570 IAM Requirement:None DoD 8570 IASAE Requirement:None DoD CSSP Requireme ...
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Network Operations Engineer
4 days ago
Booz Allen Hamilton Fort Meade, United States Full timeNetwork Operations Engineer Key Role: · Lead the operations and maintenance of an industry leading Zero Trust deployment within the DoD. Assume responsibility for interfacing with SASE, SD-WAN, application security, and cyber operations technologies. Work with SMEs, vendors, g ...
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Senior Test Engineer with Linux
4 weeks ago
Parsons Corporation Fort Meade, United States Full timeDescription · : Parsons' Unconventional Access is looking for an amazingly talented, fully cleared (TS/SCI) Senior Test Engineer to join our team This immediate opening is positioned in some of the most sought-after work in this development and engineering community. · In this ...
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Senior Network
3 weeks ago
Peraton Fort Meade, United States Full timeResponsibilities · Senior Systems Network & Hardware Engineer · Peraton has an exciting opportunity for an experienced Systems Network Engineer to provide system network engineering and system hardware engineering support working with a Peraton Federal Customer in Annapolis Junct ...
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System Engineer
4 weeks ago
Stratum Networks Fort Meade, United StatesStratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate Level 4 System Engineer ...
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Systems Administrator Senior
2 weeks ago
General Dynamics Information Technology Fort Meade, United StatesSystems Administrator Senior - TS/SCI required · Transform technology into opportunity as a Systems Administrator Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a ...
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Network Operations Engineer
2 days ago
Booz Allen Hamilton Fort Meade, United StatesNetwork Operations EngineerKey Role: · Lead the operations and maintenance of an industry leading Zero Trust deployment within the DoD. Assume responsibility for interfacing with SASE, SD-WAN, application security, and cyber operations technologies. Work with SMEs, vendors, gove ...
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SCOM/SCCM/Splunk Tool Specialist
1 week ago
ST2 ManTech Advanced Systems Intl Fort Meade, United States Full timeSecure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you'll help protect our national security while working on innovative projects that offer opportuniti ...
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IT Specialist Level II
2 weeks ago
Huntington Ingalls Industries Fort Meade, United States Full timeRequisition Number: 18667 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI with Poly · Level of Experience: Mid · This opportunity resides with Cyber & Electronic Warfare, a business group within HII's Mission Technologies di ...
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IT Specialist
2 weeks ago
Huntington Ingalls Industries Fort Meade, United States Full timeRequisition Number: 18724 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI with Poly · Level of Experience: Mid · This opportunity resides with Cyber & Electronic Warfare, a business group within HII's Mission Technologies di ...
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Queue Coordinator 0
2 weeks ago
Orion Consortium Fort Meade, United StatesJob Description · Job DescriptionTS/SCI FS poly required. · Position Description: · Ticket Coordinator to perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end ...
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Systems Monitoring Specialist
3 weeks ago
Gridiron IT Fort Meade, United StatesGridIron IT is seeking a Systems Monitoring Specialist local to the Ft. Meade, MD area. · Security Clearance: Top Secret Clearance · PRIMARY RESPONSIBILITIES: · •Manage integration of the network system management tools. · •Network Management Systems monitoring and reporting. ...
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Cybersecurity Process Engineer
3 weeks ago
Global Enterprise Services, LLC Fort Meade, United StatesThe Cybersecurity Process Engineer – Senior provides cybersecurity expertise and Service Management process guidance to support the Defense Information System Agency (DISA) technology infrastructure. Assesses system risks and facilitate remediation of security vulnerabilities. Us ...
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Jacobs Fort Meade, United StatesYour Impact: · A system administrator provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and p ...
Ticket Management - Fort Meade, United States - Carson Solutions
4 weeks ago
Description
**Ticket Management - Service Delivery Coordinator**
Fort Meade, MD
Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets
Verify tickets for correct routing and research and reroute incorrectly routed tickets
Update ticket status and provide work documentation on HD and SR tickets
Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out. Perform preliminary categorization of problems
Assign tickets to appropriate queues. Notify site technicians of any priority or mission-critical problems or tickets and Route tickets to appropriate member of the site queue team
Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation. Complete required ticket updates and work documentation.
Escalate problems or tickets to higher level management when required and/or necessary.
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Must meet contract level requirements for appropriate position. Must have 2 years of experience in customer service, technical helpdesk, office administration, or project management.
Must have excellent customer service and organizational skills. Must have good interpersonal skills and willingness to be a team player.
Must be comfortable prioritizing the work of others based on established directions and guidelines and working under moderate pressure.
Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes.
Knowledge of or familiarity with the SupportIT database/application is highly desirable. WINTEL and/or UNIX system administrators looking to perform non-technical work are also desired.
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Immediate long term position hour shifts, 8pm-6am Wednesday thru Saturday; or 5 8-hour shifts, 10pm-6am Wednesday thru Sunday.)
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REQUIRES ACTIVE TS/SCI CLEARANCE WITH POLY