Manager Patient Logistics Center - Arlington, United States - Texas Health Resources

Description

Manager Patient Logistics Center

Job Summary

Leadership and management of a Clinical and Behavioral Health Transfer Center Staff and program management.

Average number of assigned staff is Responsible for the daily operations of the PLC including all direct/indirect transfer center issues.

Work Location:
Arlington, TX.

Job Duties

Accomplishes department objectives by managing PLC staff by planning and evaluating department activities.
Maintains staff by recruiting, selecting, hiring, orienting, and training employees.
Plans and organizes tasks and duties.
Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
Coaches, counsels, and disciplines employees.
Develops, coordinates, monitors, and enforces systems, policies, procedures, and productivity standards.
Establishes strategic goals by gathering pertinent business, financial, service, and operations information to improve transfer center efficiency.
Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes to transfer data.

Accomplishes financial objectives by forecasting requirements for staffing, assists with annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Contributes to improve quality and usefulness of reports on PLC patterns at entities by working with internal and external leaders
Contributes to the development and optimization of key THR analytic tools and processes.
Monitors PLC staff and collaborates with central bed placement and staffing manager to ensure effective bed movement and throughput in CC1
Conducts transfer center audits to ensure the right patient, the right bed, right doctor, at the right level of care
Responsible for patient safety and risk management of the department, e.g., identifies high-risk situations and initiates the problem-solving process with the involvement of the team and other necessary stakeholders

Effectively and continually communicates with Executive leader, staff, and customers to facilitate bi-directional information necessary to the success of the employees, department, and the organization.

Complete initial review of service inquiries and communicates results with director; provides timely, consistent follow-up to all customers.
Manage and maintain a strong working relationship between the Transfer Center and all participating entities.
Collaborates with other leaders and caregivers to plan, monitor, implement and evaluate the efficiency and effectiveness of patient transfers
Facilitates clinical capabilities of the Transfer Center as it pertains to patient movement in between entities
Responsible for the daily operations of the PLC including all direct/indirect transfer center issues.
Maintains a safe work environment and an environment promoting patient safety.
Holds staff accountable for patient safety, clinical and professional performance standards and adherence to regulatory requirements.

Provides positive feedback, coaching and corrective actions evident to support accountability for performance; Use of Applause system/thank you notes evident to support accomplishments toward departmental and organizational goals.

Works within PLC budget for financial sustainability improve efficiencies

Participates in quality initiatives congruent with department, THR/PLC goals/strategies; works with service lines on entity and system initiatives; supports adoption or development of evidence-based best practices.

Collects and analyzes data for reporting of trends, intervention and/or celebration of successes.
Reports critical and ongoing improvement outcomes and trends to QI, Employee Health, HR, leadership, etc. Promotes involvement in community initiatives.
Manages event reporting for all staff within cohort. Works within and across departmental lines to drive key quality and/or patient outcomes are met.
Program management of assigned specialties (ex: language services, Transfer Center, System wide Evidenced based Competencies).
Accomplishes department objectives by managing PLC staff by planning and evaluating department activities.
Maintains staff by recruiting, selecting, hiring, orienting, and training employees.
Plans and organizes tasks and duties.
Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
Coaches, counsels, and disciplines employees.
Develops, coordinates, monitors, and enforces systems, policies, procedures, and productivity standards.
Establishes strategic goals by gathering pertinent business, financial, service, and operations information to improve transfer center efficiency.
Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes to transfer data.

Accomplishes financial objectives by forecasting requirements for staffing, assists with annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintains quality service by enforcing quality and custom

Teamwork:
Incorporates THR philosophy in working with peers, and other members of entity health care team.
Consistently models THR Promise Behaviors and THR Leadership Behaviors.
Actively promotes unit-based councils/committee structure and networks with peers to share ideas and conduct mutual
problem solving.
Participates in huddles, meetings, staffing calls/meetings.
Demonstrates effective communication skills with families, patients, physicians and other members of the healthcare team.
Works in coordination with other staff when entity activity dictates, monitoring patient care and providing direction to staff
to promote quality outcomes.

Collaborates with entities to promote safe individualized care as well as promoting accountability in enhancing the patient experience and patient safety.

Demonstrates advocacy for patients and staff.
Facilitates staff member attendance at assigned meetings, Townhalls, UBCs
Plans and implements staff education supporting needs assessment, CSO initiatives, performance improvement plans, etc.


Professional Development:
Assimilates leadership responsibilities on the unit and throughout the entity and/or system.
Promotes a positive image of Texas Health Nursing. Commits to autonomous maintenance and continuous improvement of
competence and serves as a role model to other healthcare team members. Holds self and other accountable for highly
reliable behavior.
Demonstrates involvement in a professional organization, including certification in appropriate specialty if applicable.
Participates in unit based, department, entity and/or system committees and task forces.

Assists with strategic plan implementation to meet regulatory and compliance standards including KPIs, credential verification management, UBC, NCAP and Nursing Congress.

Promotes a professional image of nursing in demeanor, appearance, attitude and behavior. Is flexible with
scheduling to meet the needs of the department.
Demonstrates accountability and responsibility by independently completing projects/assignments on time.
Leads or participates in required meetings.
Supports and promotes the Nursing Operations Plan.
Engages in continuous learning and practice improvement by attending in-services and/or continuing education.
Practice reflects current methodology supported by evidence-based practice.
Complies with THR policies and procedure in accordance with the Texas Nursing Practice Act and ANA Code of Ethics.
Develops personal growth opportunities.
Undertakes periodic performance reviews.
Maintains 100% compliance for self and staff licensing and required certifications.

Meets financial benchmarks works within budgetary guidelines; considers costs and remains cost effective in performing duties, recommending staffing levels, hiring staff, and supervising staff; develops referral sources; works closely with Executive Leadership in meeting financial benchmarks and in all activities.

20%
Manager will monitor, track, and maintain department data for outcomes and trends. Will work with Executive leaders and entity leaders for weekly, monthly and quarterly reporting. Will review and modify reports to accurately reflect daily deliverables and outcome data.

Education
Bachelor's Degree Nursing required

Experience
3 years progressive leadership experience required
5 years experience in clinical area required

Licenses and Certifications
RN - Registered Nurse required upon hire
CPR - Cardiopulmonary Resuscitation required upon hire

Skills
A high degree of confidentiality, positive interpersonal skills, and ability to multi-task. Strong communication and computer skills. Collaborates with Central Staffing Office and Supplemental Staffing team to foster open bi-directional communication.

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