Customer Success Manager - SF Bay

Only for registered members SF Bay, United States

6 days ago

Default job background
+ Be the primary driver of customer success from onboarding through renewal and expansion.<+ Lead onboarding, conduct business reviews, and proactively identify opportunities to deepen product adoption and expand testing velocity across customer organizations.<+ Serve as the voice of the customer internally—partnering with Product, Engineering, and Research to translate customer feedback into roadmap priorities.<+ Identify and close upsell and cross-sell opportunities within your book of business. You'll own net revenue retention targets.
Job summary: Own Customer Outcomes: Be the primary driver of customer success from onboarding through renewal and expansion. Drive Adoption & Value: Lead onboarding,
  • Be responsible for ensuring customers realize measurable ROI from Coframe.

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