Administrator, Branch Office - Chatsworth - Certus Pest Inc

    Certus Pest Inc
    Certus Pest Inc Chatsworth

    2 days ago

    Description

    Job Type
    Full-time
    Description
    Purpose
    Provide reliable, accurate, and customer-focused administrative support that enables branch operations to run efficiently, supports revenue collection, and ensures a positive customer and employee experience at the branch level.
    Key Contributions

    • Serve as the primary administrative and customer service support for the branch, responding to inbound calls, visitors, and service inquiries.
    • Manage customer account setup, service agreements, scheduling, and CRM data entry with accuracy and timeliness.
    • Process payments, apply credits and adjustments, and support collections efforts for past-due accounts.
    • Maintain accurate documentation, records, and system updates across branch administrative workflows.
    • Coordinate communication between customers, technicians, sales staff, and branch leadership to resolve issues efficiently.
    • Support branch operations through general office administration, reporting, routing/scheduling, supply management, and cross-functional assistance.
    • Adhere to company policies, data integrity standards, and customer service expectations.
    Success Metrics
    • Respond to =95% of customer calls, inquiries, and administrative requests within the same day or 24-hour.
    • Maintain =98% accuracy across customer accounts, service agreements, CRM entries, and billing transactions.
    • Post and reconcile 100% of daily payments and adjustments with zero unresolved discrepancies.
    • Reduce outstanding 30/60-day past-due balances by meeting monthly collection targets set by branch leadership.
    Growth Impact
    • Improves branch efficiency by ensuring administrative workflows are completed accurately and on time.
    • Protects revenue through timely billing, payment processing, and collections follow-up.
    • Enhances customer retention by delivering consistent, professional, and responsive service experiences.
    • Enables branch scalability by supporting standardized processes and reliable operational support.
    Capabilities & Strengths
    • Communication & Customer Focus: Clear, professional interaction with customers, technicians, and leadership.
    • Attention to Detail: High accuracy in documentation, billing, and system data entry.
    • Problem Solving & Organization: Ability to manage competing priorities, resolve issues, and maintain workflow discipline.
    Requirements
    Required Qualifications
    • High school diploma or equivalent.
    • 1+ years of administrative or customer service experience.
    • Proficiency in Microsoft Word, Excel, Outlook, and CRM systems.
    Preferred Qualifications
    • Experience using PestPac or similar field-service CRM systems.
    • Prior experience in a branch-based, service, or call-center-supported environment.
    • Experience supporting billing, payments, or collections activities.

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