Senior Operations Supervisor - Memphis, United States - EVERSANA

Description

Job Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

PEOPLE LEADER
Our people leaders are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Develop staff members assigned to the area
• Ensure all operation associates perform their duties and responsibilities in accordance with applicable standard operation procedures (SOPs)
• Complete all special projects assigned by the Operations Manager or their designated representative
• Demonstrate effective problem investigation and resolution skills
• Monitor, track and discipline staff employees as necessary.
• Facilitate a safe operational environment for all employees by strictly complying with and enforcing all company safety requirements.
• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Ensure all operations associates are in compliance with Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP)
• Proactively train, demonstrate, instruct, and counsel employees to ensure that SOPs are followed and productivity targets are met
• Supervise and lead employees through a variable workload of tasks as dictated by dynamic client business needs
• Work with the Operation Managers to evaluate and implement approved process changes to improve productivity
• Promptly respond to EVERSANA client requests as required
• Generate and submit safety incident reports; ensure that all members involved in safety incidents are sent for urinalysis immediately following the incident.

EXPECTIONS OF THE JOB:

• Assists in directing the workflow while sharing the workload with co-workers.
• Effectively communicates with co-workers and the supervisor regarding work requirements.
• The ability to function as a conduit between supervisors and co-workers.
• Pays meticulous attention to detail and possesses a task-oriented work ethic.
• Flexibility and composure in response to changing requirements.
• Ability to receive and convey information accurately in a timely manner.
• Ability to complete tasks with minimal supervision in a timely manner on a daily basis.
• Ability to consistently meet minimum productivity standards
• Ability to safely operate fork lift equipment without incident.
• Ability to maintain zero defect performance.
• Analytical aptitude.
• Self-motivated.
• Solution-oriented.
• Travel <5% Locally
• Hours Availability of 1-2pm until

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education: Bachelor's degree
• Strong communication skills across multiple departments
• Effective reasoning and problem-solving skills
• 1-5 years leadership experience within a 3PL/warehouse environment
• Ability to set the pace in team environment.
• Ability to maintain composure in a fast-paced environment.
• Ability to focus on detail and quality.
• Ability to efficiently use IT hardware, software and peripherals as it pertains to the performance of daily tasks.
• Ability to listen and respond with empathy and tact.
• Ability to safely and efficiently operate power equipment in a confined environment.

PREFERRED QUALIFICATIONS:

• Communication: Bilingual in English and Spanish
• Experience and/or Training: Inventory Control, Cost Savings Initiatives, Production Scheduling, Lean Manufacturing, 5s, Product Implementation and Launch
• Technology/Equipment: WMS Systems: AS 400, MARC, Manhattan, SAP, Red Prairie, MS Windows: Excel, Outlook
• 2-3 years experience working in a warehouse preferably in the receiving department

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT: The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Warehouse: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Environmental demands include walking or standing at a minimum of 80% of the shift, lifting up to 50 pounds and performing tasking in a busy environment. Bending, squatting, pivoting and stooping may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OUR CULTURAL BELIEFS

Patient Minded I act with the patient's best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

#INC

From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

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