Auditor I - Austin, United States - eTeam

    eTeam
    eTeam Austin, United States

    2 weeks ago

    eTeam background
    Description
    Title: Pay Acceptance Support
    Location: Austin, TX - Hybrid (Mon- remote, Tue - Thur - in office, Fri - remote)
    Duration: 12+ Months contract on w2

    Job Description:
    • The Client Pay Support Team leads operational onboarding and ongoing support of Wallet partners and maintains the day-to-day performance of the Client Pay platform.
    • Our team is responsible for the operational readiness, partner expansion and ongoing support of Client Wallet features such as Client Pay Classic, Access, Transit & Identity.
    • We are offering a contractor role for a detail-oriented, enthusiastic, and motivated candidate to support issue triaging, auditing, and ongoing production support for our Client Pay acceptance partners.
    • The candidate must be self-motivated and driven, cut through ambiguity, and approach problems flexibly.
    Required Skills:
    • Excellent organization skills, acute attention to detail, and ability to balance multiple tasks in a constantly evolving environment.
    • Ability to drive resolutions of issues in a self-motivated and autonomous way, while ensuring the best partner and customer experience.
    • Possesses natural curiosity and can effectively translate feedback into a clearly defined problem.
    • Concise written and verbal communication skills with proven experience influencing executives to drive decisions.
    • Familiarity with Sonar and management of requests in this tool (not required but a plus)