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Overland Park

    Front Desk Clerk - Park City, United States - Kansas Employer

    Kansas Employer
    Kansas Employer Park City, United States

    3 weeks ago

    Default job background
    Description
    This job was posted by : For more information, please see:


    JOB PURPOSE
    Responsible for providing superior guest satisfaction throughout hotel check in/out and all stages of a guests stay.


    KEY RESPONSIBILITIES AND ACCOUNTABILITIES
    Attends to the guests needs such as check-in/check-outs, reservations, and answering guest questions and needs.
    Processes guest registrations, verifies method of payment, and follows established credit-checking procedures.

    Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.

    Completes shift reports and maintains guest room key storage.
    Maintains the highest level of confidentiality.
    Communicates effectively with co-workers, management and guests.

    Maintains a professional and courteous demeanor with guests at all times, including during an unexpected situation or problem while trying to find a satisfactory solution.

    Performs additional duties and responsibilities as assigned.

    EDUCATION/EXPERIENCE/QUALIFICATIONS

    Educational/Experience:
    High School diploma/GED or equivalent or a combination of education and experience. Hotel or hospitality industry or front desk experience preferred.

    Thoroughly understands and adheres to proper credit, check-cashing and cash-handling policies and procedures.
    Must be reliable, punctual and collaborative with co-workers and managers.
    Maintain a professional demeanor in a high stress environment.
    Has proper telephone etiquette.

    Ability to work as directed by your supervisor, which may result in being scheduled anytime during a 24 hour period, 365 days a year.

    Ability to think quickly when resolving problems.
    Must be able to push and lift weight up to 25lbs.

    Ability to sit, walk or stand for prolonged periods of time as required performing the assigned duties of this position.

    Must be able to use hands, fingers or feel; and reach with arms or hands to perform the assigned duties of this position.

    Ability to work a flexible schedule based on business demands.
    Ability to communicate effectively with co-workers, management and guests.
    Ability to read, write, and communicate using appropriate English standards of language.
    Ascend/descend flights of stairs to access hotel work and break areas throughout work day.


    BACKGROUND
    Employment is contingent upon the successful completion and approval of Justifacts background search.
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