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    Business Analyst, Aftermarket - Monroe, United States - Circor

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    Full time
    Description
    Business Analyst - Aftermarket solution

    BUISNESS: Pumps Americas LLC.

    LOCATION: Monroe, NC, USA

    DIRECT REPORTING: Sr. Director Customer Success, and Aftermarket

    FUNCTIONAL REPORTING: N/A

    POSITION DETAILS

    The primary focus of this role is to be a liaison between CIRCOR Aftermarket business and Information Technology. You will define, contribute, and deliver business visions/solutions based on current data presents. The Business Analyst is responsible for supporting growth initiatives implementations, driving process standardization & efficiencies and identifying growth opportunities/cost reductions that can spread across global areas for entire aftermarket business.

    Principal Activities
    • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements and Business Requirements Document), Use Cases, GUI, Screen and Interface designs).
    • Successfully engage in multiple initiatives simultaneously.
    • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
    • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, managers, and subject matter experts.
    • Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
    • Develop requirements specifications according to standard templates, using natural language.
    • Determines best use of ERP systems to support business practices and other best practice techniques
    • Defines and participates in analysis of interface to ERP and other integrated systems.
    • Build your knowledge of other information systems and be able to speak to their capabilities in the context of our business.
    • Supports queries and reports to address operating needs.
    • Designs/Document diagrams functional process flows to ensure optimization and synchronization of systems, including identifying/advising on best applications for specific business processes, including cloud-based systems.
    • Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues.
    • Provide updates at daily/weekly meetings and activity/priority reporting.
    • Document incidents and problems and corresponding solutions.
    Job Requirements:

    CANDIDATE REQUIREMENTS

    Knowledge Skills & Abilities
    • Experience with an IFS v7 or higher ERP system and associated business processes.
    • Experience in Microsoft SQL Server, writing SQL queries and stored procedures specially.
    • Experience with Windows/Unix/Linux operating systems (Solaris experience desirable as well).
    • Crystal Report writing.
    • Manage multiple priorities; both independently and as a team player.
    • Be an independent problem solver with the ability to creatively translate business requirements into technical solutions.
    • Have excellent written and verbal communication skills.
    • Anticipate change and quickly prioritize accordingly.
    • Be able to make decisions under uncertainty.
    • Show a strong ability to solve problems creatively, thru innovation & process re-engineering.
    • Have demonstrated interpersonal skills: ability to establish confidence, rapport and foster cooperative relationships with clients and coworkers.
    • Be friendly, empathetic, and professional even under stressful circumstances and tight timelines.
    • Sound knowledge of system development life cycle (SDLC).
    • Strong skills in MS Office Suite.
    • Project Management skills.
    • Must be a US Citizen.
    Education & Experience
    • 4+ years of data analyst experience
    • 4-year degree in business administration, IT or related field preferred
    CIRCOR is an EEO Employer of Females/ Minorities/ Veterans/ Individuals with Disabilities

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