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Conway

    Patient Services Specialist - Conway, United States - CARTI

    CARTI
    CARTI Conway, United States

    3 weeks ago

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    Description

    JOB SUMMARY:

    The Patient Services Specialist (PSS) utilizes their expertise to handle scheduling and clerical tasks efficiently. This role requires technical proficiency in appointment scheduling, patient record maintenance, and clerical duties to support physicians and clinical staff. The PSS plays a crucial role in ensuring that healthcare professionals can focus on delivering specialized patient care. Responsibilities include secretarial and clerical tasks to assist clinic members. Strong multitasking skills and attention to detail are essential.

    • Gather pre-admission information for scheduled patients.
    • Obtain and update patient information.
    • Assist patients and medical staff.
    • Refer patients to financial counselors when needed.
    • Coordinate medical records requests and appointments.
    • Document completed work for reports.
    • Conduct research on expired patient information and update systems.
    • Prepare correspondence and assist with patient inquiries.
    • Travel to satellite centers as required.

    EDUCATION, CERTIFICATION, LICENSURE and REGISTRATION:

    High school diploma or GED required. Associate degree in business administration or secretarial program is a plus. Must hold a current valid Arkansas driver's license.

    EXPERIENCE, KNOWLEDGE, SKILLS and ABILITIES:

    Minimum of 1 year customer service experience necessary. Proficiency in EMR systems preferred. Strong knowledge of medical terminology and office procedures. Excellent computer skills and time management abilities. Must be detail-oriented with effective communication skills.

    REASONING ABILITY:

    Ability to solve practical problems and interpret instructions effectively.

    INTERPERSONAL SKILLS:

    Strong verbal and written communication skills required. Must be able to exchange information with team members and external parties while maintaining patient confidentiality.

    PHYSICAL DEMANDS:

    Requires standing, walking, sitting, and manual dexterity. Visual abilities include close vision and focus adjustment.

    WORK ENVIRONMENT:

    Potential exposure to infectious diseases. Safety training and vaccinations provided.

    COMMENTS: This job description outlines essential functions and requirements. Management may assign additional duties as needed. Accommodations can be made for individuals with disabilities.

    SAFETY SENSITIVE: The role requires constant alertness and adherence to safety protocols.

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