Program Manager, GOLS Transformation and Owner Lifecycle - Atlanta

This role provides strategic leadership and coordination for the transformation of IHG's Owner Lifecycle Management Solution (GOLS)—a multi-year initiative designed to be industry-leading and accelerate IHG's growth ambitions. The position ensures alignment across workstreams, ma ...

Job description

This role provides strategic leadership and coordination for the transformation of IHG's Owner Lifecycle Management Solution (GOLS)—a multi-year initiative designed to be industry-leading and accelerate IHG's growth ambitions. The position ensures alignment across workstreams, manages risk, drives delivery against key milestones, and drafts executive reporting to keep senior leadership informed.

The role supports the business team driving this transformation, which is critical to IHG's growth strategy. While there will be some interaction with Product teams, this is not a Product Manager role—the focus is on business transformation and strategic execution.

Key Responsibilities

• Strategic Support
  • Champion the bold, outcome-focused vision for Owner Lifecycle Management.
  • Align workstreams to strategic commitments: product-centric mindset, value creation, and continuous evolution.
  • Focus on delivering measurable business impact (growth, owner experience, data-driven decisions).
• Program Coordination
  • Oversee planning and execution of the phased transformation roadmap.
  • Coordinate cross-functional teams (Development, Investment Analysis, Legal, Marketing, Hotel Opening, Architecture & Design, Operations).
  • Ensure consistent adoption and integration of workflows across regions (AMER, EMEAA, GC).
• Governance & Stakeholder Engagement
  • Coordinate and support governance activities across the program, ensuring effective communication and collaboration.
  • Facilitate engagement with working groups, technology leaders, and business team to align on priorities and resolve issues.
  • Help organize and support meetings, workshops, and forums to share updates, gather feedback, and drive progress.
  • Assist in maintaining alignment between different teams and stakeholders throughout the transformation.
• Risk Management
  • Support the working group to identify, assess, and mitigate risks across all workstreams.
  • Monitor program adherence to budget, timeline, and quality standards.
  • Proactively address issues related to adoption, technology, and change management.
• Reporting

  • Assist with preparing regular program reports and updates for leadership and governance forums.

  • Collect and organize information from workstreams and teams to support accurate reporting.

  • Help maintain records of progress against milestones and key deliverables.

  • Support the communication of status updates to relevant stakeholders.

Key Skills & Experience

• Experience supporting large-scale, multi-year transformation programs within a matrix organisation.

• Exceptional communication skills with a strong ability to craft and deliver executive-level storytelling through compelling presentations.

• Expertise in design of program governance, risk management, and stakeholder engagement.

• Proven ability to influence and drive alignment across stakeholders without direct authority, leveraging credibility, relationships, and persuasive communication.

• Familiarity with product-centric delivery models and agile methodologies

• Thrives in a fast pace, high energy environment. 

Education

• Bachelor's Degree in Business, Hospitality Management, Marketing or other related discipline.

Technical Skills and Knowledge

• Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation.
• Experience hiring and managing multiple vendors for large-scale projects
• Demonstrated ability to work comfortably under pressure, balancing competing priorities and adapting quickly to a constantly changing environment.
• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, colleagues, staff, and hotels.
• Demonstrated attention to detail and ability to manage multiple tasks/clients required with precise accuracy.
• Demonstrated ability to build strong relationships by establishing credibility through subject matter expertise with a collaborative solution driven approach.
• Demonstrated budgeting skills
• Familiarity with meeting industry software and online registration tools, Audio/Visual equipment and experience with Virtual meeting applications/Webinars.
• Demonstrated ability to solve problems in a systematic manner.
• Demonstrated strong contract negotiation skills with understanding of event vendor contract terms/language.

Travel - up to 10% required

Location - Our hybrid work structure is an expectation of three (3) days a week in the Atlanta office.  This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this position is $106,000 to $150,000.  This role is also eligible for bonus.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K and other benefits to employees.

#LI-SM1

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.

Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.  We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.