- Answers the telephone or greets the customer.
- Provides prompt and correct information about collections, rates, billing, and account status.
- Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
- Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
- Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
- Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
- Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
- High School Diploma or GED preferred.
- Two years related experience and/or training in office or public contact work.
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Customer Service Specialist - West Point, United States - AMWASTE LLC
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Description
Job Type
Full-time
Description
Amwaste is looking for a Customer Service Specialist to work in their West Point, Ga corporate office.
Job Description
Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards, established by management.
ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:
Customer Service Specialist:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Education and Experience
$15 per hour