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Dispatcher - San Antonio, United States - Pel-State Services
Description
PEL-STATE SERVICES IS LOOKING TO ADD A DISPATCHER TO OUR GROWING TEAM IN SAN ANTONIO THIS IS A GREAT OPPORTUNITY FOR AN EXPERIENCED DISPATCHER TO JOIN A LEADER IN THE FUEL DISTRIBUTION INDUSTRY.
The dispatcher is responsible for the coordination of drivers, trucks, and containers to maximize productivity and ensure prompt, courteous, and efficient service to all customers. We are looking for someone with great phone skills, good communication skills, and fantastic customer service. The dispatcher must have the ability to multi-task and problem solve.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation.
Dispatch drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
Coordinate and manage the most efficient loads while implementing programs to manage cost.
Handle field incoming calls and emails from customer service and sales departments; manage request for pick-up or container delivery and ensuring adequate service response.
Initiate outbound calls to customers while drivers are on-site/location, resolve pick-up and other issues.
Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues.
Ensure same-day service on missed pick-ups by coordinating Driver movement in the field.
Record and document information from Drivers and distribute to the appropriate departments.
Communicate with maintenance shop personnel and serve as an emergency point of contact for issues.
Ensure drivers maintain compliance with DOT regulations and support customer requirements.
Serve as a reliable point of contact to drivers and management.
Monitor daily driving logs to ensure DOT compliance
Develop daily plans to balance driver health and safety with customer requirements.
Attend company training and meetings.
Any and all other duties as assigned.
EDUCATION AND EXPERIENCE:
High School Diploma or GED.
Fluency in English and Spanish is preferred.
Familiar with DOT and OSHA compliance regulations.
Good customer services skills to meet and exceed customer expectations; acts in a professional, courteous and cooperative manner toward customers and co-workers; works with a sense of honesty and trustworthiness.
Dispatch experience with multiple drivers.
Good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.
Good follow through ability; adheres to work schedule and follows through on challenges as they arise.
Ability to adhere to Company policies and rules set forth; promotes the Company's safety standards; does not take inappropriate risks.
Good written, verbal communication and collaborative skills.
Good problem solving/analytical skills.
Ability to pay attention to detail
Ability to adapt and multitask in a changing environment.
Ability to assess and adapt processes to increase proficiency.
Ability to work well with others.
Strong organizational skills.
Able to work independently with little supervision.
Requires both inside and outside work environments.
Ability to multi-task in a fast-paced environment.
WORK ENVIRONMENT:
While you will be working in doors in a terminal atmosphere, you will be exposed to a physical environment, which involves dirt, odors, noise or similar elements most of the workday.
YOU MUST WORK A SCHEDULE THAT SUPPORTS A 24 HOUR A DAY TERMINAL, INCLUDING NIGHTS, WEEKENDS AND HOLIDAYS AS WELL AS LONG AND/OR IRREGULAR HOURS.
BENEFITS:
Each eligible employee receives a competitive total compensation package including Medical, Dental, and Vision. As well as a viable 401k Savings Plan and Company sponsored Life and ADD Insurance. Our employees also receive Paid Vacation, Holidays, and Paid Time Off.
FLSA STATUS:
This position is considered an exempt position and is not eligible for over time.
PEL-STATE SERVICES IS AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER AND ADMINISTERS ALL PERSONNEL PRACTICES WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, AGE, NATIONAL ORIGIN, DISABILITY, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, VETERAN STATUS, GENETICS OR ANY OTHER CATEGORY PROTECTED UNDER APPLICABLE LAW.
