Entry Level Customer Service Representative - Fairfax, United States - Ultimate Charities

Description

Are you passionate about providing exceptional customer service? Do you thrive in dynamic environments where you can engage with customers and ensure their satisfaction?We are actively seeking individuals to join our team as Entry Level Customer Service Representatives.

In this role, you will play a crucial part in ensuring the success of our marketing events by providing exceptional customer service to event attendees.

Key Responsibilities:

Greeting and Engaging Customers:
Welcome customers and attendees at marketing events with enthusiasm and professionalism, creating a positive first impression

Providing Product Information:
Offer detailed product information and answer inquiries from customers about our clients' products and services, demonstrating knowledge and enthusiasm

Assisting Customers with Transactions:
Assist customers with purchases, registrations, or sign-ups for promotions as needed, ensuring a seamless and efficient process

Handling Customer Concerns:
Address customer complaints or concerns in a prompt and courteous manner, escalating issues to management as necessary to ensure resolution

Maintaining Event Space:
Ensure that the event space is clean and organized at all times, including setting up and breaking down displays and promotional materials as needed

Collecting Feedback:
Collect customer feedback and data to provide insights for future event planning and improvement, contributing to the enhancement of the overall customer experience

Qualifications:
High school diploma or equivalent required; college degree preferred.
Previous customer service experience is a plus but not required.
Excellent communication and interpersonal skills.
Ability to work well in a fast-paced environment and remain calm under pressure.
Strong problem-solving skills and attention to detail.


Benefits:
Full-time employment with consistent hours.
Comprehensive training program provided.
Opportunity for advancement within the company.
Dynamic and collaborative work environment.
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