Onsite Manager - Gainesville, United States - Employbridge

Description

We are seeking a

Bilingual Staff Performance Manager

(GIG Worker Success Manager)

to support a large GIG client in Flowery Branch, GA This is a first shift opportunity with working hours of Mon-Fri 9:00am-6:00pm, with some flexibility as needed.

Must be bilingual in the Spanish/English languages.

Flowery Branch, GA
Mon - Fri 9am-6pm


Role Summary :

The Staff Performance Manager/GIG Worker Success Supervisor is responsible for the day-to-day supervision of GIG personnel to ensure the timely, accurate and quality delivery of customer goods and service.

This role manages employee relations at the client site - including coaching, performance reviews, removal from assignments, and exit interviews.

This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.


Your Opportunity:
Anticipate staffing requirements and expectations; develops value-added services to support changing client needs
Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment
Maintain timekeeping system and ensure payroll/invoicing is accurate
Provide productivity, headcount, attendance, and other reports at the client's request
Manage employee relations at the site - including coaching, counseling, performance reviews, removal from assignments, and exit interviews
Conduct onsite orientation, safety training
Facilitate the initial treatment and reporting of workers' compensation incidents
Participate in scheduled service reviews at the client site
Act as the liaison between the branch office and the client
Deliver superior customer service and develop relationships with supervisors and associates
Other duties as assigned


Your attributes:
Must be Bilingual in Spanish/English
Experience in a customer service role responsible for multi-level client communication
HR and data management experience
Demonstrable success managing a team or process
Familiarity with a heavy process-oriented environment
Able to lead, organize and build effective and diverse teams
Must have seasoned critical thinking and problem-solving skills
Practical experience and comfort with using operational software, Microsoft Office products, and
basic data management tools for analysis
Ability to communicate professionally and effectively across all platforms
Able to listen and respond to information effectively and influence decision makers

Employbridge offers a competitive base salary plus monthly bonus potential Additional benefits package for full time colleagues that includes:
Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
8 Paid Holidays per year
Paid Time Off
401(k)
Wellness Program
Parental Leave

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