Customer Service Representative - Savannah, United States - City of Savannah, GA

Description

Salary : $33,584.00 Annually

Location : Savannah, GA

Job Type: Full-Time Permanent

Job Number:

Department: Code Compliance Department

Division: Code Enforcement Division

Opening Date: 04/29/2024

Closing Date: 5/6/2024 11:59 PM Eastern

Purpose

Are you an individual who likes to create a memorable experience for a customer? Are you passionate about making a positive difference when interacting with a customer? If you are nodding yes then this position is ideal for you The City of Savannah is seeking a Customer Service Representative that provides effective customer service primarily by phone to provide information in response to questions, concerns and complaints for the Code Compliance Division.

The Code Compliance Division enforces a wide variety of local ordinances including property maintenance, zoning, residential parking, sanitation, tourism, short-term vacation rentals, vehicles for hire, and towing operators to promote a safe, clean and healthy environment.

Come join our team as we offer great pay, excellent benefits, and great career progression

We look forward to having you onboard

Essential Job Functions

• Provide appropriate and correct information to incoming customer questions, concerns, and complaints.
• Process customer calls according to established department policies and procedures.
• Handles inquiries and requests from the public and other departments; provides general and specialized information regarding the department's functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
• Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted.
• Prepares and mails Notification Letters, Notice of Lien Letters, Blight Tax Designation Letters and others as requested by Compliance Officers, Supervisors, and/or Code Compliance Managers.
• Prepares newspaper advertisements as requested by Compliance Officers, Supervisors, and/or Code Compliance Managers.
• Performs related duties as assigned.

Minimum Qualifications

High School diploma or GED equivalent with two (2) years of experience in customer service; or an equivalent combination of education and experience.

Work Hours: Monday - Friday 8:00 am - 5:00 pm ; Work Location: Interchange Drive

Additional Requirements
Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment
Additional Information

• Experience with corporate phone systems.
• Patience in dealing with confused or irate customers.
• Problem-solving skills, and the ability to think under pressure.
• Ability to manage and prioritize multiple concerns simultaneously.
• Ability to provide appropriate and correct information to incoming customer questions, concerns, and complaints according to the department's policies and procedures.
• Ability to maintain a positive attitude, even when faced with misplaced criticism or frustration.
• Ability to learn quickly and move on from both success and failure.
• Skill in public and interpersonal relations.
• Skill in oral and written communication.

CITY OF SAVANNAH EMPLOYEE BENEFITS

Overview of Benefits

Paid Holiday
Paid Vacation
Paid Sick Leave
Defined Benefit Retirement Pension Plan
Protective Services Retirement Plan (select positions)
Deferred Compensation Retirement Plan
Retirement Seminars
PPO Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wellness Programs
Health & Wellness Incentives
Long Term Disability
Excellence and Service Recognition
Employee Development and In-Service Training
Educational Assistance Program
Uniform Allowance (select positions)
Employee Assistance Program
Discounts and Memberships
Employee Relations
Direct Deposit
Credit Union
Pretax Parking Deductions
Employer Assisted Home Purchase Program
Domestic Partnership Benefits

Healthcare

PPO Medical Plus Plan
PPO Medical Basic Plan
Dental Plus Plan
Dental Basic Plan
Vision Service Plan

Life Insurance

Basic Life and ADD
Supplemental Life Employee
Supplemental Life Spouse
Supplemental Life Child

Benefits costs are paid by the City of Savannah, by the employee or shared by both the City and the employee.

01

Do you have a High School Diploma or GED?

• Yes
• No

02

How many years of customer service experience do you have?

03

Briefly describe your experience as it relates to this position.

04

Do you have a valid driver's license?

• Yes
• No

Required Question