Software Content Experience Risk Modeler - Newark, United States - TechnoGen Inc

Description

Job Description

Job DescriptionPosition:
Software Content Experience Risk Modeler

Location:
Newark, California (open for Hybrid 1 day per week and remote is also considered)


Duration:
Long Term

Job Description:


Objective:

As part of the Software Content Experience team, update and publish existing Risk Modeler documentation set to support six-week release cadence, ensuring it is comprehensive, user-friendly, and up to date.

Use MadCap Flare and Github to revise existing content, create new content, and generate pdf and html output for each release.

Publish the content on multiple channels. Use Jira to create content plans and access information about feature implementation. Knowledge of WalkMe for creating new-release shoutouts, smart tips, and short walk-throughs is considered an asset for this project.

Scope of Work:


Assessment and Planning:


Attend release planning sessions and develop Content Plan in jira to track required content updates.
Attend daily scrums and to stay informed about dev progress.

Content Development:

Update existing content to describe new features.
Add new content to describe new functionality and workflows.
Use MadCap Flare for content creation and management, adhering to best practices for technical documentation. Maintain all files in Github.

Content Review:

Using Slack and Jira, collaborate with subject matter experts (SMEs) and stakeholders for content review and validation.
Incorporate feedback and make necessary adjustments to documentation. Ensure all documentation is clear, concise, and technically accurate.
Review all content with the hiring manager.

Publication:

Generate the pdf documents needed for each release, including but not limited to What's Coming, What's New, User Guide, HD Model Best Practices, Highlights, HD Modeling Methodology, and publish on Support Center.

Generate html-based help center for each release and publish on web server.
Publicize the release on internal channels.

Create WalkMe components to support the release:
Create new WalkMe shoutout to announce new release.
Create new WalkMe walk-through to point out new features.
Add new WalkMe smart tips as needed in the application

Skills and Qualifications:
Proven experience in technical writing, specifically in the creation and management of technical documentation using MadCap Flare.
Knowledge of file management in Github.
Knowledge of Jira and the Agile development process.
Experience with WalkMe for creating interactive tutorials is preferred but not mandatory.
Excellent communication skills, with the ability to collaborate effectively with SMEs and stakeholders.
Ability to work independently, manage time effectively, and meet project deadlines.Best Regards,Ashok Kumar
Sr. Talent Acquisition Specialist


Phone:

Email:
Web:

4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151