Customer Success Manager - New York - Traliant

    Traliant
    Traliant New York

    3 days ago

    Description

    Overview


    Traliant is an award-winning online training company that has been ranked on Deloitte's 2020 and 2021 Technology Fast 500 as well as named on Inc. 5000's America's Fastest Growing Private Companies. Chosen by over 8,000 organizations across industries and geographies, our solutions guide behavior to create a positive work culture and align teams to unleash progress.

    Description


    Customer Success Manager

    Traliant is an award-winning online training company that has been ranked on Deloitte's 2020 and 2021 Technology Fast 500 as well as named on Inc. 5000's America's Fastest Growing Private Companies. Chosen by over 8,000 organizations across industries and geographies, our solutions guide behavior to create a positive work culture and align teams to unleash progress.

    Since the demand for our training has soared, we have an immediate need to expand our Customer Success Team. Reporting to the Director, Customer Success, the Customer Success Manager is responsible for proactive customer outreach and delivery of superior customer experiences that ensure our customers realize the value from our product. This role will focus on expanding our relationships and annual revenue from our existing client base by increasing user licenses, recommending additional courses, and ensuring our clients renew their partnership with Traliant.

    This is a fantastic opportunity to join a hyper-growth company with an award-winning product and an awesome team.

    Responsibilities

    • Manage a portfolio of clients, ensuring customer retention and high satisfaction.
    • Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and continuous showcase of value.
    • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
    • Drive customer interaction across the customer lifecycle to ensure adoption of products, expansion opportunities, and retention.
    • Deliver client business reviews to measure progress, assess key trends and emphasize value.
    • Work with internal stakeholders to ensure high dollar over dollar renewal rates during both expire and auto renewal anniversaries.
    • Manage resolution and escalation of on-going support issues to relevant stakeholders (internal & external).
    • Develop up-sell opportunities.
    • Build client relationships by fostering partnerships of success. Develop and enhance client Learning Program initiatives and facilitate the resolution of client problems and concerns.

    Qualifications

    • 2 years of Sales or Account Management experience in a quota carrying role.
    • Experience selling SaaS solutions to a variety of market verticals.
    • Embraces and thrives in a culture of transparency, accountability and trust.
    • Passionate self-starter with ability to work independently, prioritize work and coordinate multiple tasks within tight time constraints.
    • Ability to establish strong internal and external relationships.
    • Ability to perform in a dynamic and fast-paced environment.
    • Demonstrated ability to accurately forecast monthly, quarterly, and annual revenue.
    • Ability to work independently, as well as work collaboratively with the team.
    • Goal-oriented and ambitious, with capacity and drive to reach and exceed quotas.
    • Proficiency with Microsoft Office programs – Outlook, Teams, Excel, PowerPoint. Experience with Salesforce preferred.
    • Comfortable being on camera during internal and external meetings.
    • Proven ability to manage time and workload from a remote/home based office.

    Traliant is an equal opportunity employer committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply. We are committed to a work environment that supports, inspires, and respects all individuals regardless of age, ethnic or national origin, political affiliation, religion, sex, sexual orientation, gender identity, disability, marital status, citizenship, or any other protected characteristic.

    All locations offer coverage for medical, dental, vision, life insurance, disability insurance, paid parental leave, 401(k) plan, and employee assistance plan. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

    The application deadline for this position is 50 days after the date of this posting, December 31, 2025.

    Washington Applicants Only: U.S. Employees will accrue 15 days of PTO for the first year of completed employment and eligible to receive 12 holidays annually. The base pay range for this position is $85,000 - $95,000 annually with the opportunity to earn commission.


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