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Fort Mill

    Customer Relations Representative - Fort Mill, United States - ICONMA

    ICONMA
    ICONMA Fort Mill, United States

    4 weeks ago

    ICONMA background
    Description
    One of our Automotive clients is looking for an experienced
    Customer Relations Representative in Fort Mill, SC


    Job Description
    Represent Client as first point of contact for Consumers and Dealers with inquiries.
    Typical questions are focused on warranty, product availability and product information.

    Establish and maintain a working relationship with our Tire Dealers and New Vehicle Dealers by explaining, educating, and informing them on all elements of the Client and General Brand warranties.

    Become knowledgeable and proficient about external customers, procedures, and warranties to negotiate and resolve inquiries with Customers and Dealers regarding different possible issues.

    Follow established procedures to provide correct answers,


    Skills Required
    Microsoft Office experience


    Skills Preferred
    SAP experience


    Experience Required
    Typical questions are focused on warranty, product availability and product information.

    Establish and maintain a working relationship with our Tire Dealers and New Vehicle Dealers by explaining, educating, and informing them on all elements of the Client and General Brand warranties.

    Become knowledgeable and proficient about external customers, procedures, and warranties to negotiate and resolve inquiries with Customers and Dealers regarding different possible issues.

    Follow established procedures to provide correct answers,


    Experience Preferred
    Customer Service experience


    Education Required
    Education requirement is an associated degree minimum.


    Education Preferred
    Bachelor's Degree recommended but not required


    As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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